Outlook 2007/Vista 64/ "Cannot open the Outlook Window"

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Brian Tillman

Senior Member
"Deputyr" <Deputyr> wrote in message

news:14AB644C-2CF5-42E5-B175-AEFC510E668B@microsoft.com...


> I got Outlook to open after doing this, but it's as if it is a brand new
> program. I lost 3 years of saved files. Is there a way to recover them?


Resetting the Navigation Pane does not do this. Open the Mail applet in

Control Panel and click the Show Profiles button. How many profiles do you

see? If more than one, one of them will be your old profile. Select that as

the one to open.

If you have only one, click the Data Files tab and click Add. Browse to your

old PST, select it, and click OK. The use the Set as Default button to return

Outlook to its former state.

--
 
D

Deputyr

Brian, you are a computer god! Thank you. I thought all was lost and now it

is found!!

"" wrote:


> "Deputyr" <Deputyr> wrote in message
> news:14AB644C-2CF5-42E5-B175-AEFC510E668B@microsoft.com...
>
> >I got Outlook to open after doing this, but it's as if it is a brand new
> > program. I lost 3 years of saved files. Is there a way to recover them?


> Resetting the Navigation Pane does not do this. Open the Mail applet in
> Control Panel and click the Show Profiles button. How many profiles do you
> see? If more than one, one of them will be your old profile. Select that as
> the one to open.

> If you have only one, click the Data Files tab and click Add. Browse to your
> old PST, select it, and click OK. The use the Set as Default button to return
> Outlook to its former state.
> >

> .
>
 

Brian Tillman

Senior Member
"Deputyr" <Deputyr> wrote in message

news:75D9C10E-2743-4000-8BAB-09DF6E7CDA56@microsoft.com...


> Brian, you are a computer god! Thank you. I thought all was lost and now it
> is found!!


Glad to hear it. Which of my suggestions proved the correct one?

--
 
S

Salsan

By running "Outlook.exe /resetnavpane" command through run box you can fix

your this outlook issue.

To get more instructions for this please follow the link

http://www.techsupportserve.com/forum/topic/123/cannot-start-microsoft-office-outlook-invalid-xml-error-in-outlook/

"CliffB" wrote:


> Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> time scan" hang DURING an Outlook send/receive that was apparrently hung due
> to Norton.

> I have attempted several published fixes including Scanpst,
> DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.

> On reinstall (after running DeleteOutlookProfiles), I create a new profile
> and a new Outlook PST ... still receive the "cannot open..." error.

> Any further suggestions - hopefully short of resorting to my recovery image?

> Thanks,

> Cliff
 
D

DaveS

Dan,

You should be Knighted for slaying this firebreathing dragon.

Many, many THANKS !!!!!

Once I got to my Office12 folder with my commandline window, outlook.exe

/resetnavpane brought Outlook back to full function immediately. From

now on, I'll be SURE that Outlook is closed BEFORE I SLEEP my laptop. Bad

move on my part, GREAT SOLUTION on yours!!

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
N

nalsop

This discussion looks like the solution I need but I am not sure how to run

that command: outlook.exe /resetnavpane?

I tried the run command and it is not working.

Can someone clarify this for me?

"" wrote:


> "Deputyr" <Deputyr> wrote in message
> news:75D9C10E-2743-4000-8BAB-09DF6E7CDA56@microsoft.com...
>
> > Brian, you are a computer god! Thank you. I thought all was lost and now it
> > is found!!


> Glad to hear it. Which of my suggestions proved the correct one?
> >

> .
>
 

Brian Tillman

Senior Member
"nalsop" <nalsop> wrote in message

news:E7A3800A-D2FC-4B6C-976D-BBEB148976F8@microsoft.com...


> This discussion looks like the solution I need but I am not sure how to run
> that command: outlook.exe /resetnavpane?
> I tried the run command and it is not working.
> Can someone clarify this for me?


With Outlook closed, click Start (the Windows orb), then Run. Enter

outlook.exe /resetnavpane

in the Open field, being sure to include the space after ".exe", then press

Enter or click OK. For Vista, instead of clicking Run, you can enter the

command into the Search box on the Start menu or you can add the Run command

to the Start menu by right-clicking the Taskbar, choosing Properties,

selecting the Start Menu tab, clicking Customize, locating the Run command and

checking it, then OKing out of all the dialogues. You can also simply press

WinKey+R to display the Run dialogue.

--
 
S

sanibel

Thanks so much! Your link was the only one that told me how to use the

windows button +R to get the restnavpane to run. It worked instantly.

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
C

CylonX

OMG I could kiss you! I tried pretty much everything everyone else had tried

> ... even went so far as to research switch parameters for LookOut ... this

fixed it. Microsoft should sticky this. Thank you VERY much!

Ms. Rouen Sterling

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
P

Peter Foldes

You are welcome from whoever

Peter

http://www.microsoft.com/protect

"CylonX" <CylonX> wrote in message

news:DC43058A-3D37-462E-A6E0-084327C34E22@microsoft.com...
> OMG I could kiss you! I tried pretty much everything everyone else had tried
> ... even went so far as to research switch parameters for LookOut ... this
> fixed it. Microsoft should sticky this. Thank you VERY much!

> Ms. Rouen Sterling

> "Dan Thomas" wrote:
>
> > Ok mate, I got it going...
>

>> Now this is a bit vague because I was trying to reset everything but the
> > process was:
>

>> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> > outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> > renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> > Settings\Application Data\Microsoft\Outlook
> > 2) Uninstalled all addins
> > 3) found this page and started playing with no success
> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1
>

>> ... UNTIL I ran Outlook.exe /resetnavpane
>

>> Clears and regenerates the Navigation Pane for the current profile. Removes
> > all Shortcuts and Favorite Folders. Has the same effect as deleting
> > profilename.xml in your user directory.
>

>> After this, I was able to get back into outlook!
>

>> The only clue as to why this may have worked is because when I got the
> > problem, another XML file on my machine (required to run one of my
> > development programs) had also become corrupted - I can only guess that
> > perhaps the profilename.xml possibly became corrupted in a similar kind of
> > way...
>

>> I'm really sorry I cannot give any more detail: I've been effectively
> > button-mashing (ok, running varous command-line switches mainly to do with
> > "cleaning" stuff) but it only worked once this switch was executed.
>

>> It may be a combination or specifically this switch, but I hope this
> > provides a little bit of a clue...
>

>> -- Dan
>

>> "CliffB" wrote:
> >
> > > Since I have a second machine, I have been living with the issue on my Vista
> > > machine. I have not heard any 'fixes' although it seems there are more
> > > reports like ours.
> >> > Resisting a complete rebuild ...
> >> > Cliff
> >> > "CliffB" wrote:
> >> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > > to Norton.
> > >> > > I have attempted several published fixes including Scanpst,
> > > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > >> > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > > and a new Outlook PST ... still receive the "cannot open..." error.
> > >> > > Any further suggestions - hopefully short of resorting to my recovery image?
> > >> > > Thanks,
> > >> > > Cliff
 
D

Drake

Thanks alot - it just unwrapped and reentered all I had in my outlook files

and now I can enjoy my mail again. Million thanks

"Dan Thomas" wrote:


> Ok mate, I got it going...

> Now this is a bit vague because I was trying to reset everything but the
> process was:

> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1

> ... UNTIL I ran Outlook.exe /resetnavpane

> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.

> After this, I was able to get back into outlook!

> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...

> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.

> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...

> -- Dan

> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> > Resisting a complete rebuild ...
> > Cliff
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > > > Any further suggestions - hopefully short of resorting to my recovery image?
> > > > Thanks,
> > > > Cliff
 
A

app1967

Hi, Im having the same issue today and the outlook.exe /resetnavpane doesn't

seem to be working for me... Am I doing something wrong?

Paige

"" wrote:


> "nalsop" <nalsop> wrote in message
> news:E7A3800A-D2FC-4B6C-976D-BBEB148976F8@microsoft.com...
>
> > This discussion looks like the solution I need but I am not sure how to run
> > that command: outlook.exe /resetnavpane?
> > I tried the run command and it is not working.
> > Can someone clarify this for me?


> With Outlook closed, click Start (the Windows orb), then Run. Enter

> outlook.exe /resetnavpane

> in the Open field, being sure to include the space after ".exe", then press
> Enter or click OK. For Vista, instead of clicking Run, you can enter the
> command into the Search box on the Start menu or you can add the Run command
> to the Start menu by right-clicking the Taskbar, choosing Properties,
> selecting the Start Menu tab, clicking Customize, locating the Run command and
> checking it, then OKing out of all the dialogues. You can also simply press
> WinKey+R to display the Run dialogue.
> >

> .
>
 

Forum Admin

Senior Member
Hi, Im having the same issue today and the outlook.exe /resetnavpane doesn't

seem to be working for me... Am I doing something wrong?

Paige
Possibly... is there a space between exe and / ?

Was outook closed before using the switch - verify in task manager, processes tab. (It should be closed in your case since outlook won't start.)

if it still doesn't work, paste the following line in the address bar or windows explorer and delete the xml file for your profile (profile_name.xml) and see if outlook starts for you.

%appdata%\microsoft\outlook
 
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