In our Exchange console I created a dial plan so that we could receive faxes into Exchange mailboxes. I created the dial plan, created the hunt group for the IP gateway (AudioCodes), added the dial plan to our UM server and added the fax extension to the user's mailbox. I can now receive faxes into Exchange mailboxes, no problem. I then wanted to create a second dial plan (named accordingly) to allow non-OCS users to have their unanswered PBX(Nortel) calls traverse the IP gateway and then terminate into the user's Exchange mailbox. So, I created a second hunt group for the AudioCodes gateway for 'voicemail' calls. However, even though this second dial plan is basically a duplicate of the first dial plan, unanswered calls get the 'Welcom, You're connected to Microsoft Exchange' message instead of the voicemail greeting. But if I use the dial plan that was created for receiving faxes, those same calls terminate as a voice message in the user's Exchange mailbox. In short, the original dial plan works for either faxes or voice messages but the duplicate does not. And I would like to have 2 separate named "dial plans" so that it's easier to determine their use. Scratching my head on this one.