Exchange ActiveSync returned an HTTP 500 response Mobile Device says certifcate isnt valid but it is

  • Thread starter DiGiTaL PiMp X
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DiGiTaL PiMp X

Testing Exchange ActiveSync Exchange ActiveSync test Failed Test Steps Attempting to resolve the host name jtek-server-03.jtekenterprises.com in DNS. Host successfully resolved Additional Details IP(s) returned: 173.9.153.66 Testing TCP Port 443 on host jtek-server-03.jtekenterprises.com to ensure it is listening and open. The port was opened successfully. Testing SSL Certificate for validity. The certificate passed all validation requirements. Test Steps Validating certificate name Successfully validated the certificate name Additional Details Found hostname jtek-server-03.jtekenterprises.com in Certificate Subject Common name Testing certificate date to ensure validity Date Validation passed. The certificate is not expired. Additional Details Certificate is valid: NotBefore = 10/23/2009 12:00:00 AM, NotAfter = 10/23/2010 11:59:59 PM" Testing Http Authentication Methods for URL https://jtek-server-03.jtekenterprises.com/Microsoft-Server-Activesync/ Http Authentication Methods are correct Additional Details Found all expected authentication methods and no disallowed methods. Methods Found: Basic Attempting an ActiveSync session with server Errors were encountered while testing the ActiveSync session Test Steps Attempting to send OPTIONS command to server OPTIONS response was successfully received and is valid Additional Details Headers received: Allow: OPTIONS,POST

MS-Server-ActiveSync: 14.0

MS-ASProtocolVersions: 2.0,2.1,2.5,12.0,12.1,14.0

MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCert

Public: OPTIONS,POST

Content-Length: 0

Cache-Control: private

Date: Sun, 24 Jan 2010 18:36:36 GMT

Server: Microsoft-IIS/7.5

X-AspNet-Version: 2.0.50727

X-Powered-By: ASP.NET
Attempting FolderSync command on ActiveSync session FolderSync command test failed <label for=" testSelectWizard_ctl12_ctl06_ctl04_ctl01_tmmArrow" >Tell me more about this issue and how to resolve it</label> Additional Details Exchange ActiveSync returned an HTTP 500 response. Testing Exchange ActiveSync Exchange ActiveSync test Failed Test Steps Attempting to resolve the host name jtek-server-03.jtekenterprises.com in DNS. Host successfully resolved Additional Details IP(s) returned: 173.9.153.66 Testing TCP Port 443 on host jtek-server-03.jtekenterprises.com to ensure it is listening and open. The port was opened successfully. Testing SSL Certificate for validity. The certificate passed all validation requirements. Test Steps Validating certificate name Successfully validated the certificate name Additional Details Found hostname jtek-server-03.jtekenterprises.com in Certificate Subject Common name Testing certificate date to ensure validity Date Validation passed. The certificate is not expired. Additional Details Certificate is valid: NotBefore = 10/23/2009 12:00:00 AM, NotAfter = 10/23/2010 11:59:59 PM" Testing Http Authentication Methods for URL https://jtek-server-03.jtekenterprises.com/Microsoft-Server-Activesync/ Http Authentication Methods are correct Additional Details Found all expected authentication methods and no disallowed methods. Methods Found: Basic Attempting an ActiveSync session with server Errors were encountered while testing the ActiveSync session Test Steps Attempting to send OPTIONS command to server OPTIONS response was successfully received and is valid Additional Details Headers received: Allow: OPTIONS,POST

MS-Server-ActiveSync: 14.0

MS-ASProtocolVersions: 2.0,2.1,2.5,12.0,12.1,14.0

MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCert

Public: OPTIONS,POST

Content-Length: 0

Cache-Control: private

Date: Sun, 24 Jan 2010 18:36:36 GMT

Server: Microsoft-IIS/7.5

X-AspNet-Version: 2.0.50727

X-Powered-By: ASP.NET
Attempting FolderSync command on ActiveSync session FolderSync command test failed <label for=" testSelectWizard_ctl12_ctl06_ctl04_ctl01_tmmArrow" >Tell me more about this issue and how to resolve it</label> Additional Details Exchange ActiveSync returned an HTTP 500 response. Testing Exchange ActiveSync Exchange ActiveSync test Failed Test Steps Attempting to resolve the host name jtek-server-03.jtekenterprises.com in DNS. Host successfully resolved Additional Details IP(s) returned: 173.9.153.66 Testing TCP Port 443 on host jtek-server-03.jtekenterprises.com to ensure it is listening and open. The port was opened successfully. Testing SSL Certificate for validity. The certificate passed all validation requirements. Test Steps Validating certificate name Successfully validated the certificate name Additional Details Found hostname jtek-server-03.jtekenterprises.com in Certificate Subject Common name Testing certificate date to ensure validity Date Validation passed. The certificate is not expired. Additional Details Certificate is valid: NotBefore = 10/23/2009 12:00:00 AM, NotAfter = 10/23/2010 11:59:59 PM" Testing Http Authentication Methods for URL https://jtek-server-03.jtekenterprises.com/Microsoft-Server-Activesync/ Http Authentication Methods are correct Additional Details Found all expected authentication methods and no disallowed methods. Methods Found: Basic Attempting an ActiveSync session with server Errors were encountered while testing the ActiveSync session Test Steps Attempting to send OPTIONS command to server OPTIONS response was successfully received and is valid Additional Details Headers received: Allow: OPTIONS,POST

MS-Server-ActiveSync: 14.0

MS-ASProtocolVersions: 2.0,2.1,2.5,12.0,12.1,14.0

MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCert

Public: OPTIONS,POST

Content-Length: 0

Cache-Control: private

Date: Sun, 24 Jan 2010 18:36:36 GMT

Server: Microsoft-IIS/7.5

X-AspNet-Version: 2.0.50727

X-Powered-By: ASP.NET
Attempting FolderSync command on ActiveSync session FolderSync command test failed <label for=" testSelectWizard_ctl12_ctl06_ctl04_ctl01_tmmArrow" >Tell me more about this issue and how to resolve it</label> Additional Details Exchange ActiveSync returned an HTTP 500 response. Testing Exchange ActiveSync Exchange ActiveSync test Failed Test Steps Attempting to resolve the host name jtek-server-03.jtekenterprises.com in DNS. Host successfully resolved Additional Details IP(s) returned: 173.9.153.66 Testing TCP Port 443 on host jtek-server-03.jtekenterprises.com to ensure it is listening and open. The port was opened successfully. Testing SSL Certificate for validity. The certificate passed all validation requirements. Test Steps Validating certificate name Successfully validated the certificate name Additional Details Found hostname jtek-server-03.jtekenterprises.com in Certificate Subject Common name Testing certificate date to ensure validity Date Validation passed. The certificate is not expired. Additional Details Certificate is valid: NotBefore = 10/23/2009 12:00:00 AM, NotAfter = 10/23/2010 11:59:59 PM" Testing Http Authentication Methods for URL https://jtek-server-03.jtekenterprises.com/Microsoft-Server-Activesync/ Http Authentication Methods are correct Additional Details Found all expected authentication methods and no disallowed methods. Methods Found: Basic Attempting an ActiveSync session with server Errors were encountered while testing the ActiveSync session Test Steps Attempting to send OPTIONS command to server OPTIONS response was successfully received and is valid Additional Details Headers received: Allow: OPTIONS,POST

MS-Server-ActiveSync: 14.0

MS-ASProtocolVersions: 2.0,2.1,2.5,12.0,12.1,14.0

MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCert

Public: OPTIONS,POST

Content-Length: 0

Cache-Control: private

Date: Sun, 24 Jan 2010 18:36:36 GMT

Server: Microsoft-IIS/7.5

X-AspNet-Version: 2.0.50727

X-Powered-By: ASP.NET
Attempting FolderSync command on ActiveSync session FolderSync command test failed <label for=" testSelectWizard_ctl12_ctl06_ctl04_ctl01_tmmArrow" >Tell me more about this issue and how to resolve it</label> Additional Details Exchange ActiveSync returned an HTTP 500 response. ok so here is the deal.... i ca get online and access outlook web access but when i try with active sync it says certifacte isnt valid.... but the web one is...???? please help...
 
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Elvis Wei

Hi,

Regarding the certificate error: please use the browser in your mobile device to visit OWA, see if it will pop up a trusted certificate warning. Or you could uncheck the box of &ldquo;trust for SSL&rdquo; when testing the issue in Exchange connectivity analyzer.

ActiveSync can"t work if certificate is not configured properly. Here are three requirements:

1. Trusted Root Certificate - If you are using an internal CA or self signed certificate, you must install the CA Root certificate on the Mobile Device.

2. Server Host Name - The server's external host name must match the name specified in the server certificate.

3. The Valid Date - The certificates have a valid start day and end date. The certificate must not have expired.

From the report , we could see you have met #2 and #3. If the issue persists after you installing root CA certificate in your device, please let me know your Exchange version and topology.

Thanks,

Elvis
 
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