Messages not marked as replied to or forwarded in Outlook 2007

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B

bjhj138

I have an issue where a couple of users will reply to an e-mail and the message fails to get marked as replied to (purple arrow). The icon is there and the message gets sent (appears in sent items), but the purple arrow doesn't show up. Sometimes it does, sometimes it doesn't. The same thing happens when forwarding a message.

Is this an Exchange 2007, or mailbox related issue? The problem followed both users after migrating them to a new server. Their mailboxes were moved using the built-in move mailbox feature in Exchange 2007.

Outlook is running in a Terminal Server environment. I have tried opening Outlook for each of the users using the /cleanviews switch, which didn't help.

Has anyone seen this or found a resolution?
 
M

Mark Morowczynski

Have you applied all the Office updates to the clients? Mark Morowczynski|MCSE 2003:Messaging, Security|MCITP: Enterprise Support|MCTS:Windows Mobile Admin|Security+|http://almostdailytech.com
 
B

bjhj138

It's a fresh install of Server 2003 R2 x64. Fresh install of Exchange 2007 and Office 2007 in a Terminal Server environment. All patches and updates were applied as of a few weeks ago.
 
J

James-Luo

Issue description: Sometimes when the users reply the message, the purple arrow does not display on the message. Same issue happened to forwarded messages as well

Please see KB 917901, which describes the most possible cause. And I can also reproduce it on the outlook 2007

For instance, I open Jack's mailbox on PC 1, receive mail 1 and view it; then, I also opened Jack's mailbox on PC2, and this time, I modified the mail 1. Finally, when I back to PC 1 and reply the mail 1, the symptom has been reproduced
 
B

bjhj138

The user has only one instance of Outlook running, however, the user in question does have a Blackberry and utilizes Blackberry Enterprise. If this KB has any merrit, perhaps the BES server is causing this? A second Blackberry user has noticed the same anomoly (messages not getting marked replied).
 
L

lmarot

facing same problem using outlook 2007 on windows xp sp3 ... any clue to solve it ?
 
B

bjhj138

This KB article ( KB 917901) mentioned earlier in this thread I beleive has merrit. Although, I have not tested the theory yet, I beleive in my environment it's Blackberry Enterprise server casuing the problem, as it's the only other entity that accesses the user's mailbox, other than Outlook itself. The issue has been noticed with another user that also uses Blackberry Enterprise.
 
B

bruce66

I see the same problem. Office 2007 (12.0.6539.5000) SP2 MSO (12.0.6535.5002).

I do not use a blackberry or any other device with Outlook. Sometimes I get the replied/forwarded arrow, sometimes not. This can happen and not happen in back-to-back messages
 
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