Calendar Printing Assistant Crashes - Cannot Uninstall

  • Thread starter TWFya01hbl9IU19UZWFjaGVy
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T

TWFya01hbl9IU19UZWFjaGVy

I can no longer select a template from CPA. I get an exception error. When I

try to uninstall CPA I get a message "The patch package could not be opened"

This came after my User account on XP became corrupted and I created a new

User. Cannot uninstall from either user.

I'm running XP SP2 - no viruses or spyware on my system. 2.5 Gig memory.

Please help. I miss my tri-fold view that I've come to depend on to get

through the day.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
did you try office diagnostics? Can you reinstall office?

"MarkMan_HS_Teacher" <MarkManHSTeacher> wrote in

message news:E71EAB0B-D9C8-48B7-8B40-5FDB823FDD5F@microsoft.com...
> I can no longer select a template from CPA. I get an exception error. When
> I
> try to uninstall CPA I get a message "The patch package could not be
> opened"
> This came after my User account on XP became corrupted and I created a new
> User. Cannot uninstall from either user.

> I'm running XP SP2 - no viruses or spyware on my system. 2.5 Gig memory.

> Please help. I miss my tri-fold view that I've come to depend on to get
> through the day.
 
N

Nikki Peterson

In Outlook try:

- Open the TOOLS menu

- Select the TRUST CENTER

- Select ADD-INS

- Select MANAGE

- Select COM Add-ins, Go, tic the box.

If it isn't listed you can "Add" and navigate to and select

the "cpaoaddin.dll" in

C:\Program Files\Microsoft Office\Office12

Do you have Exchange Administrator installed on your

machine?

Nikki

"Diane Poremsky [MVP]" <outlookmvp@msn.com> wrote in message

news:OPImXljwJHA.3832@TK2MSFTNGP02.phx.gbl...

did you try office diagnostics? Can you reinstall office?

"MarkMan_HS_Teacher" <MarkManHSTeacher> wrote in

message news:E71EAB0B-D9C8-48B7-8B40-5FDB823FDD5F@microsoft.com...
> I can no longer select a template from CPA. I get an exception error. When
> I
> try to uninstall CPA I get a message "The patch package could not be
> opened"
> This came after my User account on XP became corrupted and I created a new
> User. Cannot uninstall from either user.

> I'm running XP SP2 - no viruses or spyware on my system. 2.5 Gig memory.

> Please help. I miss my tri-fold view that I've come to depend on to get
> through the day.
 
T

TWFya01hbl9IU19UZWFjaGVy

Thanks for your response. Diagnostics ran without any error (all 5 tests).

What can I try next without reinstalling Office (I can't find my original CD

at the moment and also that seems like a big deal. Plus the error seems to be

with CPA and not Office)?

What do you think about installing CPA again without uninstalling the

corrupt program?

"Diane Poremsky [MVP]" wrote:


> did you try office diagnostics? Can you reinstall office?

> >

>

>

> "MarkMan_HS_Teacher" <MarkManHSTeacher> wrote in
> message news:E71EAB0B-D9C8-48B7-8B40-5FDB823FDD5F@microsoft.com...
> > I can no longer select a template from CPA. I get an exception error. When
> > I
> > try to uninstall CPA I get a message "The patch package could not be
> > opened"
> > This came after my User account on XP became corrupted and I created a new
> > User. Cannot uninstall from either user.
> > I'm running XP SP2 - no viruses or spyware on my system. 2.5 Gig memory.
> > Please help. I miss my tri-fold view that I've come to depend on to get
> > through the day.


>
 
T

TWFya01hbl9IU19UZWFjaGVy

Thanks for replying. I followed your suggestions and found the dll as already

present. Exchange Administrator is not installed. This is a standalone PC.

Is there a way to remove the dll? Maybe that will allow the rest of the CPA

program to be uninstalled?

"Nikki Peterson" wrote:


> In Outlook try:

> - Open the TOOLS menu
> - Select the TRUST CENTER
> - Select ADD-INS
> - Select MANAGE
> - Select COM Add-ins, Go, tic the box.

> If it isn't listed you can "Add" and navigate to and select
> the "cpaoaddin.dll" in
> C:\Program Files\Microsoft Office\Office12

> Do you have Exchange Administrator installed on your
> machine?

> Nikki

> "Diane Poremsky [MVP]" <outlookmvp@msn.com> wrote in message
> news:OPImXljwJHA.3832@TK2MSFTNGP02.phx.gbl...

> did you try office diagnostics? Can you reinstall office?

>

> "MarkMan_HS_Teacher" <MarkManHSTeacher> wrote in
> message news:E71EAB0B-D9C8-48B7-8B40-5FDB823FDD5F@microsoft.com...
> > I can no longer select a template from CPA. I get an exception error. When
> > I
> > try to uninstall CPA I get a message "The patch package could not be
> > opened"
> > This came after my User account on XP became corrupted and I created a new
> > User. Cannot uninstall from either user.
> > I'm running XP SP2 - no viruses or spyware on my system. 2.5 Gig memory.
> > Please help. I miss my tri-fold view that I've come to depend on to get
> > through the day.


>
 
N

Nikki Peterson

Was it "ticked" to be on?

Nikki

"MarkMan_HS_Teacher" <MarkManHSTeacher> wrote in

message news:2F1D2304-593D-4D0A-9B32-5F8D1AAF45E2@microsoft.com...

Thanks for replying. I followed your suggestions and found the dll as

already

present. Exchange Administrator is not installed. This is a standalone PC.

Is there a way to remove the dll? Maybe that will allow the rest of the CPA

program to be uninstalled?

"Nikki Peterson" wrote:


> In Outlook try:

> - Open the TOOLS menu
> - Select the TRUST CENTER
> - Select ADD-INS
> - Select MANAGE
> - Select COM Add-ins, Go, tic the box.

> If it isn't listed you can "Add" and navigate to and select
> the "cpaoaddin.dll" in
> C:\Program Files\Microsoft Office\Office12

> Do you have Exchange Administrator installed on your
> machine?

> Nikki

> "Diane Poremsky [MVP]" <outlookmvp@msn.com> wrote in message
> news:OPImXljwJHA.3832@TK2MSFTNGP02.phx.gbl...

> did you try office diagnostics? Can you reinstall office?

>

> "MarkMan_HS_Teacher" <MarkManHSTeacher> wrote in
> message news:E71EAB0B-D9C8-48B7-8B40-5FDB823FDD5F@microsoft.com...
> > I can no longer select a template from CPA. I get an exception error.
> > When
> > I
> > try to uninstall CPA I get a message "The patch package could not be
> > opened"
> > This came after my User account on XP became corrupted and I created a
> > new
> > User. Cannot uninstall from either user.
> > I'm running XP SP2 - no viruses or spyware on my system. 2.5 Gig memory.
> > Please help. I miss my tri-fold view that I've come to depend on to get
> > through the day.


>
 
T

TWFya01hbl9IU19UZWFjaGVy

There were no ticks because there were no checkboxes for the add-ins. All

that I see is the name of the add-in. At the bottom of the window there is

one checkbox with the caption "Apply macro security settings to installed

add-ins

So as far as I can tell the add-ins are on. I tried double-clicking on the

line item but nothing happens.

What should I try next?

"Nikki Peterson" wrote:


> Was it "ticked" to be on?

> Nikki

> "MarkMan_HS_Teacher" <MarkManHSTeacher> wrote in
> message news:2F1D2304-593D-4D0A-9B32-5F8D1AAF45E2@microsoft.com...
> Thanks for replying. I followed your suggestions and found the dll as
> already
> present. Exchange Administrator is not installed. This is a standalone PC.

> Is there a way to remove the dll? Maybe that will allow the rest of the CPA
> program to be uninstalled?

> "Nikki Peterson" wrote:
>
> > In Outlook try:
> > - Open the TOOLS menu
> > - Select the TRUST CENTER
> > - Select ADD-INS
> > - Select MANAGE
> > - Select COM Add-ins, Go, tic the box.
> > If it isn't listed you can "Add" and navigate to and select
> > the "cpaoaddin.dll" in
> > C:\Program Files\Microsoft Office\Office12
> > Do you have Exchange Administrator installed on your
> > machine?
> > Nikki
> > "Diane Poremsky [MVP]" <outlookmvp@msn.com> wrote in message
> > news:OPImXljwJHA.3832@TK2MSFTNGP02.phx.gbl...
> > did you try office diagnostics? Can you reinstall office?
> > > > "MarkMan_HS_Teacher" <MarkManHSTeacher> wrote in
> > message news:E71EAB0B-D9C8-48B7-8B40-5FDB823FDD5F@microsoft.com...
> > > I can no longer select a template from CPA. I get an exception error.
> > > When
> > > I
> > > try to uninstall CPA I get a message "The patch package could not be
> > > opened"
> > > This came after my User account on XP became corrupted and I created a
> > > new
> > > User. Cannot uninstall from either user.
> > > > I'm running XP SP2 - no viruses or spyware on my system. 2.5 Gig memory.
> > > > Please help. I miss my tri-fold view that I've come to depend on to get
> > > through the day.

> >


>
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
you have to click the Com addin's Go button to see if its checked, although

it should be if its listed in the active section.

Reinstalling CPA may help. Reinstalling office probably won't - office

diagnostics is a shorter version of a reinstall and fixes almost everything.

"MarkMan_HS_Teacher" <MarkManHSTeacher> wrote in

message news:100789AA-0783-4A11-81AE-E6178AEA233F@microsoft.com...
> There were no ticks because there were no checkboxes for the add-ins. All
> that I see is the name of the add-in. At the bottom of the window there is
> one checkbox with the caption "Apply macro security settings to installed
> add-ins
> So as far as I can tell the add-ins are on. I tried double-clicking on the
> line item but nothing happens.
> What should I try next?

> "Nikki Peterson" wrote:
>
> > Was it "ticked" to be on?
>

>> Nikki
>

>> "MarkMan_HS_Teacher" <MarkManHSTeacher> wrote
> > in
> > message news:2F1D2304-593D-4D0A-9B32-5F8D1AAF45E2@microsoft.com...
> > Thanks for replying. I followed your suggestions and found the dll as
> > already
> > present. Exchange Administrator is not installed. This is a standalone
> > PC.
>

>> Is there a way to remove the dll? Maybe that will allow the rest of the
> > CPA
> > program to be uninstalled?
>

>> "Nikki Peterson" wrote:
> >
> > > In Outlook try:
> >> > - Open the TOOLS menu
> > > - Select the TRUST CENTER
> > > - Select ADD-INS
> > > - Select MANAGE
> > > - Select COM Add-ins, Go, tic the box.
> >> > If it isn't listed you can "Add" and navigate to and select
> > > the "cpaoaddin.dll" in
> > > C:\Program Files\Microsoft Office\Office12
> >> > Do you have Exchange Administrator installed on your
> > > machine?
> >> > Nikki
> >> > "Diane Poremsky [MVP]" <outlookmvp@msn.com> wrote in message
> > > news:OPImXljwJHA.3832@TK2MSFTNGP02.phx.gbl...
> >> > did you try office diagnostics? Can you reinstall office?
> >> > > >> > "MarkMan_HS_Teacher" <MarkManHSTeacher> wrote
> > > in
> > > message news:E71EAB0B-D9C8-48B7-8B40-5FDB823FDD5F@microsoft.com...
> > > > I can no longer select a template from CPA. I get an exception error.
> > > > When
> > > > I
> > > > try to uninstall CPA I get a message "The patch package could not be
> > > > opened"
> > > > This came after my User account on XP became corrupted and I created
> > > > a
> > > > new
> > > > User. Cannot uninstall from either user.
> > >> > > I'm running XP SP2 - no viruses or spyware on my system. 2.5 Gig
> > > > memory.
> > >> > > Please help. I miss my tri-fold view that I've come to depend on to
> > > > get
> > > > through the day.
> >> >

>

>>
 
T

TWFya01hbl9IU19UZWFjaGVy

Diane,

Thanks for your response. Clicking Go at the bottom, that wasn't too

intuitive or standard. It was clicked.

Thanks again. I'll try the CPA reinstall.

"Diane Poremsky [MVP]" wrote:


> you have to click the Com addin's Go button to see if its checked, although
> it should be if its listed in the active section.

> Reinstalling CPA may help. Reinstalling office probably won't - office
> diagnostics is a shorter version of a reinstall and fixes almost everything.

> >

>

>

> "MarkMan_HS_Teacher" <MarkManHSTeacher> wrote in
> message news:100789AA-0783-4A11-81AE-E6178AEA233F@microsoft.com...
> > There were no ticks because there were no checkboxes for the add-ins. All
> > that I see is the name of the add-in. At the bottom of the window there is
> > one checkbox with the caption "Apply macro security settings to installed
> > add-ins
> > So as far as I can tell the add-ins are on. I tried double-clicking on the
> > line item but nothing happens.
> > What should I try next?
> > "Nikki Peterson" wrote:
> >
> >> Was it "ticked" to be on?
> >
> >> Nikki
> >
> >> "MarkMan_HS_Teacher" <MarkManHSTeacher> wrote
> >> in
> >> message news:2F1D2304-593D-4D0A-9B32-5F8D1AAF45E2@microsoft.com...
> >> Thanks for replying. I followed your suggestions and found the dll as
> >> already
> >> present. Exchange Administrator is not installed. This is a standalone
> >> PC.
> >
> >> Is there a way to remove the dll? Maybe that will allow the rest of the
> >> CPA
> >> program to be uninstalled?
> >
> >> "Nikki Peterson" wrote:
> >
> >> > In Outlook try:
> >> >> > - Open the TOOLS menu
> >> > - Select the TRUST CENTER
> >> > - Select ADD-INS
> >> > - Select MANAGE
> >> > - Select COM Add-ins, Go, tic the box.
> >> >> > If it isn't listed you can "Add" and navigate to and select
> >> > the "cpaoaddin.dll" in
> >> > C:\Program Files\Microsoft Office\Office12
> >> >> > Do you have Exchange Administrator installed on your
> >> > machine?
> >> >> > Nikki
> >> >> > "Diane Poremsky [MVP]" <outlookmvp@msn.com> wrote in message
> >> > news:OPImXljwJHA.3832@TK2MSFTNGP02.phx.gbl...
> >> >> > did you try office diagnostics? Can you reinstall office?
> >> >> > > >> >> > "MarkMan_HS_Teacher" <MarkManHSTeacher> wrote
> >> > in
> >> > message news:E71EAB0B-D9C8-48B7-8B40-5FDB823FDD5F@microsoft.com...
> >> > > I can no longer select a template from CPA. I get an exception error.
> >> > > When
> >> > > I
> >> > > try to uninstall CPA I get a message "The patch package could not be
> >> > > opened"
> >> > > This came after my User account on XP became corrupted and I created
> >> > > a
> >> > > new
> >> > > User. Cannot uninstall from either user.
> >> > >> > > I'm running XP SP2 - no viruses or spyware on my system. 2.5 Gig
> >> > > memory.
> >> > >> > > Please help. I miss my tri-fold view that I've come to depend on to
> >> > > get
> >> > > through the day.
> >> >> >
> >>

>
 
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