Appointments

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T

TSAM



Hello,

I tried asking this question in Outlook and found no luck thus posting here.

Hello,

We have a Windows 2003 domain with Exchange 2003 in frontend backend topology. All our clients are Vista with Outlook 2007. It appears for certain users appointments fall off. Please find below the scenarios:

1. User as delegate to his manager creates an appointment from his computer and send it out to internal/external domains.

2. User receives responses to the appointment he sent.

3. User modifies either time or location of the event and sends out appointment. People receive the requests and responds to the modification.

4. Minutes later user visits his calendar and the appointment disappeared.

This is not domain wide issue and we noticed it with about 5 users. These 5 five users have no common relation like in same department, same appointment etc. I will appreciate any advices to troubleshoot this issue.

Thanks in advance

 
A

Allen Song



Hi,

What's the version of Exchange 2003? Was the SP2 installed for the Exchange 2003?

Sometimes a “missing” calendar item is not really missing from the Calendar folder. Please try to check the appointment in OWA. Is there available?

Whether the issue can be reproduced? Who is the user? Delegate or attendee? That is confused for your description. If possible, please describe it in detail, like delegate is userA, attendee is userB.

Thanks

Allen

 
T

TSAM



Hello,

We run Exchange 2003 with SP2, Vista with SP2 and Outlook 2007 with SP2.

We tried looking at OWA and the item was missing.

It is hard to reproduce as this is a very intermittent issue.

Here is the scenario:

1. UserA is manager.

2. UserB is his/her assistant. UserB is "delegate" and has "send on behalf of" permission for UserA.

3. UserA and UserB run Outlook in cached mode as their mailstores are pretty big. (Yes, they never listen).

4. UserB creates a recurring or one time appointment and sends to multiple internal (LAN) users. LAN users accept/ decline the request.

5. UserB receives the response.

6. UserB change the time or venue of the meeting and sends out an update.

7.LAN users accepts the requests.

8. UserB revisit calendar to amke another change and the item disappears.

Is there a way to troubleshoot this issue?

Thanks

 
A

Allen Song



Hi,

For the intermittent issue, we can only enable the logging to collect the information when this issue reoccurs.

Outlook calendar logging is not turned on by default. To enable Outlook calendar logging, follow these steps.

1.From Outlook menu, go to Tools | Options.
2.On the Other tab, click Advanced Options.
3.Click to select the Enable Logging (troubleshooting) check box

Description of the Calendar logging feature in Outlook
http://support.microsoft.com/default.aspx?scid=kb;EN-US;841615

Additionally, we also need to trace calendar activities that happen in the store:

To enable per server tracing, the following registry data needs to be added to the registry of the server where the users" mailboxes are located.
Key: HKLM\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem
DWORD: Enable Tracing
Value: 1
To disable Store tracing, change the Enable Tracing DWORD value to 0 (zero). It is important to not leave Store tracing running on the system after the problem has occurred and you have the necessary data.

To perform per-user store tracing you must first configure the above registry data for per-sever tracing. Then, you add the following data to enable per-user tracing.
Key: HKLM\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem
REG_SZ: Trace User LegacyDN
Value: <user legacyDN>, ie: /o=OrgName/ou=SiteName/cn=Recipients/cn=1234

After Store tracing has been enabled, the Exchange Information Store begins to log the debug trace information in the Store.log file that is located in the \Program Files\Exchsrvr\Bin directory. The Store.log file is a text file you can open in any text editor.

Thanks

Allen

 
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