Re: Unable to edit signatures and/or Stationery and Fonts.__

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T.CZAR



I created a new profile (to hotmail account) but not changes.

Problem still exists.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange


I created a new profile (to hotmail account) but not changes.

Problem still exists.

I doubt a new profile would help - a totally clean (delete all reg keys and folders associated with office) install might but its a lot of work.

Which Fixit did you try?

Did you upgrade over an older version of Office or the 2010 beta?

Is there anything else that doesn't work in Office?

Any addins installed?
Using Group policies?
 
T

T.CZAR



Hello Diane.

I did as you recommended. Uninstalled Office, manually removed any/all Office, Office12 and Office14 registry keys (that was quite painful). I then ran my registry cleaner and rebooted.

Re-installed Office 2010 and everything is working fine.

I am sure there must have been a simpler solution/fix, maybe a registry key change, but it would probably take the engineers and MS to figure this one out.

Thanks for your help.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Glad it worked - it is painful, but sometimes its less work than trying all kinds of things for uncommon problems.
 
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