Messages are delivered to Exchange Server 2003 but not visible to end user in OWA or outlook

Status
Not open for further replies.
C

Chris.CCT



I have a weird one -

A user called in with a problem of not receiving email. I logged onto the Exchange 2003 webmail as Administrator https://server.company.com/exchange and then after logging on added /username to the end to gain access to thier mailbox. Yes I have given the Administrator full rights to the mailboxes. I can see the mail that the user is saying that is missing. When I logon to OWA as the user the mail is in fact not visible. This seems to be tied to external email only. Sending mail outbound is no problem. BTW The server is SBS 2003 and is fully updated with the latest service packs the exchange version 6.5.7638.2.

I noticed that there was an extra x400 address for this user in thier AD profile (again wierd)

I tried creating a new user and directing mail from user@company.com to this new user's account however the same issue applies.

Are there any tools or steps I should be looking into to troubleshoot this issue?
 
E

Ed Crowley [MVP]



Is the user using Outlook with cached mode? It could be that the mailbox is not properly synchronized with Outlook. To test that, help the user configure Outlook to turn off cached mode, if temporarily. To fix it, you might need to delete the OST file and let it be recreated.
--
Ed Crowley MVP
"There are seldom good technological solutions to behavioral problems."
..


"Chris.CCT" wrote in message news:5da586cd-8223-42a2-b74a-5247b71e4098...

I have a weird one -

A user called in with a problem of not receiving email. I logged onto the Exchange 2003 webmail as Administrator https://server.company.com/exchange and then after logging on added /username to the end to gain access to thier mailbox. Yes I have given the Administrator full rights to the mailboxes. I can see the mail that the user is saying that is missing. When I logon to OWA as the user the mail is in fact not visible. This seems to be tied to external email only. Sending mail outbound is no problem. BTW The server is SBS 2003 and is fully updated with the latest service packs the exchange version 6.5.7638.2.

I noticed that there was an extra x400 address for this user in thier AD profile (again wierd)

I tried creating a new user and directing mail from user@company.com to this new user's account however the same issue applies.

Are there any tools or steps I should be looking into to troubleshoot this issue?
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
 
S

Sembee [MVP]



If you can see the email, but logged in as the user you cannot, then that is classic view. I would start by resetting the views in Outlook and OWA as the user.

Simon.
 
Status
Not open for further replies.
Thread starter Similar threads Forum Replies Date
H Outlook messages not delivered Using Outlook 1
O Messages not delivered correctly Using Outlook 2
B User defined field for messages with 'me' in the [To], [Cc] line Using Outlook 0
R Outlook Autoforward rule do not work for NDR messages Using Outlook 1
S Conditional Formatting for messages in a Conversation thread Using Outlook 1
GregS Outlook 2016 Sent Items vs Sent Messages Using Outlook 2
S Messages moved / deleted by auto-archive are not synchronized to exchange Exchange Server Administration 8
A Create date folder and move messages daily Outlook VBA and Custom Forms 1
ChrisK2 Send email to advertise@slipstick.com fails: "The group advertising isn't set up to receive messages from..." Using Outlook 3
J Outlook 2007 Hide Messages Option not Available Using Outlook 2
D Outlook 2016 customization of incoming messages Using Outlook 1
O Rule to move (specific) messages from Sent folder to Specific folder Using Outlook 1
V Outlook Macro to show Flagged messages Outlook VBA and Custom Forms 2
snissen Printing foreign language messages Using Outlook 1
S Receiving duplicate messages from RSS feeds Using Outlook 3
R Can't send messages to groups in Outlook Using Outlook 2
icacream outlook keeps neither SENT or FORWARDED messages... they vanish ! Using Outlook 4
B Looking to filter (or just find/search) for only messages that the sender has sent more than 1 messa Using Outlook 2
S Custom user fields in received messages Outlook VBA and Custom Forms 1
W Receiving messages in offline mode Outlook VBA and Custom Forms 1
RangerRick Text Extraction from forwarded messages external Exchange Server Administration 1
Bri the Tech Guy Run Script rule not running for newly arriving messages Outlook VBA and Custom Forms 25
L How to use different fonts for outgoing messages for different email accounts Using Outlook 0
A rule to flag messages not working Using Outlook 5
S Changing notification sound for new incoming messages in Outlook 365/2016 Using Outlook 1
T SMTP messages stuck in Outbox Using Outlook 0
Mark White VBA to deal with Recalled messages Outlook VBA and Custom Forms 7
F want inbox on toolbar to reference icloud messages Using Outlook 2
O Rules and Alerts for New Messages BEFORE sending Using Outlook 2
Liza Creating a rule in outlook to filter messages Using Outlook 0
S Automatically selecting folders and deleting messages in Outlook VBA Outlook VBA and Custom Forms 7
Diane Poremsky Save Messages and Attachments to a New Folder New Slipstick.com Articles 0
P AOL messages Outlook VBA and Custom Forms 0
Diane Poremsky Create a custom field for Outlook messages New Slipstick.com Articles 0
I Identify Number of email messages opened Outlook VBA and Custom Forms 7
Diane Poremsky Monitor secondary mailbox folder for new messages New Slipstick.com Articles 0
Diane Poremsky After viewing the Outbox, messages won't send New Slipstick.com Articles 0
Diane Poremsky Create a Custom Numbering Field for Outlook messages New Slipstick.com Articles 0
Diane Poremsky Remove Attachments From Messages New Slipstick.com Articles 0
C Changing the name of Outlook Messages saved to a folder Using Outlook 1
J Will BCC messages still deliver if TO address fails Outlook 2013 Using Outlook 3
S Outlook 2013 doesn't download html messages Using Outlook 0
Diane Poremsky Search for All Messages from Contact and Display in New Window New Slipstick.com Articles 0
Diane Poremsky Delay Delivery of Messages Sent at Specific Times New Slipstick.com Articles 0
Diane Poremsky Reusing Sent Messages New Slipstick.com Articles 1
S Empty an Office365 public folder containing 20.000 messages Using Outlook 2
J Unable to link email messages in BCM using a single microsoft office 365 account in outlook 2013 BCM (Business Contact Manager) 1
C Discovery search does not show autoforwarded messages Exchange Server Administration 1
Diane Poremsky Add a file number or keyword to the subject line of messages New Slipstick.com Articles 0
O How to delete duplicate RSS messages? Using Outlook 6
Similar threads


















































Top