When trying to access my 'Inbox', it says 'Loading' but no messages appear.

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Suzyq22

When I click on my "Inbox", to access my incoming e-mails, I get a message that says "Loading" but no messages appear - just a blank screen saying "Loading". Also, when I try to send a created e-mail to my "outbox", it goes into my "draft" folder and never gets sent. Help!
 
N

Natasha Dsouza



What type email account are you using in outlook (POP, IMAP, Exchange, MAPI)?

Create a new personal folder referring the steps mentioned below and check if that resolves the issue:

Click on control panel > click on the 'mail' icon > click on 'data files' > select 'add' > create a new personal folder > highlight it and click 'set as default' > click close.

Now re-open Outlook and check if you are able to access the application.
 
S

Suzyq22



I'm not terribly computer-literate, so I don't know what type email account I'm using. I have a dial-up ISP, if that answers your question.

I'll try the new personal folder you suggest - thank you.
 
S

Suzyq22

As to resetting the view on the Inbox - I don't understand what you mean by clicking on the row of field names and choosing Custom, then Reset. I can't find what you're describing -- I'm not terribly computer-literate, as I mentioned. Thank you for more specific information.
 
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