Outlook 2010 - Receiving mails in small batches (Issue)

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wuik

Member
Hi Guys,




I'm new here thus I would try and make it simple. Atm, I have a machine which is running Outlook 2010, and connecting to Gmail's POP.




The issue was when we were downloading all the mails again from Gmail, it started at around 500-1000 mails at each Send/Receive, but it is now receiving less than 20 mails at a time.




There is no add-ins which we've installed, nor our Kaspersky is making any issue. We've checked the network bandwidth and it is all good. We've tried deleting the profile and re-adding it back it, but it doesn't seem to help.




Over at Gmail, there isn't much choice of a setting either, checked it through and it doesn't seem to help. Would hope that someone can advice on how that we are able to download larger batch of emails as there are over 20 thousands of them :( and it is like taking forever.




Regards.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
What do you have the check every xx minutes setting set to? Set it for 5 - 8 min or more. Gmail is weird and downloads are slow - there isn't much you can do to increase it. Setting the check every time a bit higher may help (especially if its really low) and if your antivirus is scanning email, disable or uninstall it until you get the mail downloaded.




If you don't need all the mail in outlook, you can configure gmail to only allow outlook to download mail that arrived after a specific date.
 

wuik

Member
What do you have the check every xx minutes setting set to? Set it for 5 - 8 min or more. Gmail is weird and downloads are slow - there isn't much you can do to increase it. Setting the check every time a bit higher may help (especially if its really low) and if your antivirus is scanning email, disable or uninstall it until you get the mail downloaded.




If you don't need all the mail in outlook, you can configure gmail to only allow outlook to download mail that arrived after a specific date.



Thanks for the reply.




It's being set to 5 minutes receiving, and about the gmail being able to configure to receive from specific date, no I can't find the settings.









Everyone else their's outlook client are working fine and are able to download over 500 at a time during recovery. It's just weird when it is happening to this particular person, and also Kaspersky is installed to each client.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
is kaspersky configured identical on each computer? If its scanning mail for viruses it will be slow.




I thought the setting was on that page - i'll have to look around.
 
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