Cannot import Outlook files from Windows XP

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Old laptop with Windows XP died. Hard drive files transferred to new laptop with Wiindows 7, cannot import old Outlook files, although I believe they are there.

Switched to Outlook Express--will this help or hurt?

Any suggestions?


Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange

You have access to the old drive? PST files are at [drive letter]:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook

You will need to take ownership of the files on the old drive - your previous computer account 'owns' them.

Using OE instead won't affect outlook.

Guruprasad Ra

Explain “Switched to Outlook Express--will this help or hurt?”

Outlook Express is not available in Windows 7. If the usage of Outlook was discontinued and you were using Outlook Express in Windows XP then locate the "Outlook Express" folder which includes the .dbx files. Once found import the messages in Outlook 2007 using File > Import / Export. To import Outlook Express data in Windows 7 using Outlook 2007 refer to Diane"s reply in the following thread:

If the emails are available in the old hard drive but don"t reflect in the default PST location then try the following steps:

l Perform a search using the string as *.pst on the old hard disk

l Once the target PST is found, transfer it to the local disk

l Open the PST file in Outlook using File > Open > Outlook data file
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