Cannot use address book/contacts when trying to send mail

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B

Billd5132



When I open new mail and select the "To" item I get the following message window:

The address list could not be displayed. The contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions. For information on how to remove this folder from the outlook address book, see Microsoft Office Outlook help"

When I click on the contacts icon I can see my entire address list along with my sub folders with those contacts (I have a sub folder for an volunteer organization I am with)

What I need from someone is to help me out in finding and relocating this folder or just getting it to work with my mail I am at a total loss on what to do.

Please help I know the list is out there someplace I just need to get it into outlook and working with my mail

Thanks
 
G

GordonBP



Right-Click on the Contacts folder, choose Properties and in the Outlook Addressbook tab, make sure the "Use this as an Outlook Addressbook" is checked.

See if that helps.
 
B

Billd5132



Don't know if this will help - When I select "New Mail" then click on the "to" button I get the following pop up window:

The address list could not be displayed. The contacts folder associated with this address list could not be ipened; it may have been moved or deleted, or you do not have permissions.

When I click on "Ok" a window opens titled "Select Names" On the right hand side is a dropdown box with the following options:

Contacts

Contacts

Contacts

Personnal address Book

The first two Contacts choices and the Personal address book are blank when I click on them. The third contacts list when I hightlight it shows me all of my contacts but the only option I have is to choose a name and then when I click ok it appears in the "To" line on my new mail.

Don't know if that helps you any
 
G

Guruprasad Ra



Follow the instructions in the Microsoft Article KB 319901 and check if this helps to resolve the issue.

Note: take a backup of the outlook data before modifying it.
 
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