Outlook cannot display this view

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I get this message " Outlook cannot display this view" when I select the inbox for my server side email. It was working fine yesterday and since I got this computer.

I have tried shutting down Outlook and restarting it, but that did nothing to rectify the problem. I've not changed anything on the system so I am sure that isn't the case. I wish there was more information on this error than just the one sentence. It makes it really difficult to diagnose.


John McD



I have the same exact issue with one of our users. It started out of nowhere and is not pc related since outlook 2010 on a different machine displays the same error " outlook cannot display this view" . Webmail works fine. Inbox is the only folder with this issue.

Cleaning offline cache doesn't help. Moving messages to another folder in webmail doesn't work. Repairing office 2010 installation doesn't help. Re-creating outlook profile doesn't help. Trying another computer doesn't help. Using online mode doesn't help.

Outlook shows only two tabs when Inbox folder is selected, Send and recieve and view.

I don't have a reset view on the view tab. Only buttons relating to the task panes etc and one button for reminders. (When selecting a working folder view tab shows the reset view button, but not when Inbox is selected)

Send and recieve tab shows only Show Progress, cancel all, dialup connections and offline mode (which is grayed out).

We're running Exchange 2007 sp1, outlook 2010 pro plus and win 7 enterprise.

Full error from Office alerts log:

Microsoft Outlook

Outlook cannot display this view

P1: 300139

P2: 14.0.4763.1000

P3: gtby

P4: 0x80070057

Any ideas what to try next?


Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
either restart outlook using the /cleanviews switch or customize the ribbon or QAT to add the change view or reset view button so you can reset just the view on this folder. (cleanviews will wipe out all custom views in all folders)




I am running Win 7 / Outlook 2010.

MS Outlook doesn't permit me to do this. Here is the step-by-step situation:

I click on inbox and get the " outlook cannot display this view"

When I click on the view tab in the menu section, I only get the following options: " Reading Pane" , " Navigation Pane [shaded!]" , and " To-Do-Bar" . No other options.

Clicking on the sub-folders of the inbox created by rules works fine, it is only the inbox I am having a problem with.




Tom: Try typing the following in the search box of the Start button: " outlook.exe /cleanviews" and then hit enter. I tried something more convoluted but this might just do the job (I had to create a " run" button in the start bar, find the outlook.exe file, etc., but that may not be necessary).


I had the same issue as tom and the /cleanviews switch worked. I simply followed the following Outlook Help instructions:

http://answers.microsoft.com/thread/&app=ZOL&ver=14http://answers.microsoft.com/thread/&app=ZOL&ver=14http://answers.microsoft.com/thread/&app=ZOL&ver=14http://answers.microsoft.com/thread/&app=ZOL&ver=14http://answers.microsoft.com/thread/&app=ZOL&ver=14Use a switch one time by adding it to the Run command

First, verify the location of the outlook.exe file on your computer. If you accepted the default folder locations when you installed Outlook 2010, theoutlook.exe file is located at the following:

c:\program files\microsoft office\office14\outlook.exe

http://answers.microsoft.com/thread/&app=ZOL&ver=14http://answers.microsoft.com/thread/&app=ZOL&ver=14http://answers.microsoft.com/thread/&app=ZOL&ver=14http://answers.microsoft.com/thread/&app=ZOL&ver=14Outlook 2010 32-bit installed on Windows 64-bit

c:\program files (x86)\microsoft office\office14\outlook.exe

If you do not find the outlook.exe file at that location, search for the file and note the full path.

Do one of the following:Windows 7 and Windows Vista Click the Start button, point to All Programs, clickAccessories, and then click Run. Windows XP Click the Windows Start button, and then click Run.In the Run dialog box, type a quotation mark, enter the full path for the outlook.exe file, and then type another quotation mark. Alternatively, clickBrowse to locate and select the file. In this case, the quotation marks are supplied automatically.After the closing quotation mark, type a space, and then type the switch. For example, you might type:

" c:\program files\microsoft office\office14\outlook.exe" /nopreview

The next time that you start Outlook 2010, the program opens as usual. To make your customized startup available for repeated uses, see the next section.

Switches are not case-sensitive. For example, /NOPREVIEW functions the same as/nopreview. Remember to include one blank space before the switch and one before each parameter.
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