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Re: Sending reported error (0x800ccc0f): The connection to the server was interrupted. If this probl

Discussion in 'Using Outlook' started by aiondkls, Aug 5, 2010.

  1. aiondkls


    Thanks for your replies Ruchi,

    Unfortunately I have tried everything in that knowledge base article with no success.
  2. Ruchi Bisht

    Ruchi Bisht

    Try the steps mentioned below.

    1. Login to web mail.

    2. Move all the mails from the Inbox folder to some other folder.

    3. Open Outlook and try sending a test mail.

    Ruchi Bisht
  3. aiondkls


    Still no luck.

    There doesn't seem to be any logical explanation. It doesnt seem to be a server issue as email functions perfectly on another computer. It doesnt seem to be my internet as that is functioning fine. It doesnt seem to be the internet or outlook settings as they all match my laptops settings (which works), and it doesnt seem to be a software issue relating to windows 7 or Office as I have installed fresh copies of both and the error still occurs.

    The only other logical explanation would be hardware no? But I dont see how this could be the case as no hardware has been changed, and the ethernet port still functions perfectly. I have also tried installing a copy of Office 2007, however the same issue occured.

    Certainly a frustrating error this one lol.
  4. Ruchi Bisht

    Ruchi Bisht

    What is the operating system on the computer?

    Start the system in clean boot to check if any non-Microsoft application is causing the problem.

    Note: read the disclaimer mentioned in the article.

    Windows 7 and Windows Vista:http://support.microsoft.com/kb/929135

    Windows XP: http://support.microsoft.com/kb/310353
    Note: Once the trouble shooting is done start the system back to normal mode.

    Ruchi Bisht
  5. aiondkls


    Operating system is Windows 7.

    I added another network card to the PC and connected the internet to that instead, works fine.

    So what caused this? No settings from the old NIC have been changed. Could it be something to do with the IP address?
  6. Ruchi Bisht

    Ruchi Bisht

    Glad to know that your issue has been resolved by changing the networks card. Its really hard to explain what could have caused the issue.Ruchi Bisht
  7. Sven Petersen

    Sven Petersen

    I am in a very similar situation. Windows 7. Using outlook 2003 and Win Mail. pop account works great on another system and not this one. I am very interested in why a different NIC might fix the problem.

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