Stop Outlook from deleting content of emails when changing sender address - Outlook 2010

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W

Weairy

Hi,

The boss has asked me to chase this issue up. Currently on his laptop, he is running MS Outlook 2010. He has 3 seperate accounts set up (business, home, personal).

Occasionally, he'll write emails from his home address, then realise after typing the message, that the sender address is incorrect. So, naturally, he changes the sender address. Upon doing this, the message disappears, and he is left with a blank email again.

Is there any way I can set Outlook to keep the content of the email when changing the sender address?

Thanks in advance,

Weairy
 
B

Brian Tillman

This indicates that he wrote his message in the signature portion of the message and does not have a signature chosen for that account. When he changed the account, Outlook erased the signature area and since that's where he was composing the message, the message disappeared.

To guard against this, he should have a default signature defined for each account. For those accounts where he doesn't want a signature, he should use a signature of just " --" so that he can tell where he should type the message (above the signature). Then when the account is changed, only the signature area will be changed.

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