Appointments with externel contact are send in textformat

Status
Not open for further replies.
S

spiderandy



We use a single Exchange 2010 Server in our organisation with Outlook 2007 as mailclient. We now have the problem that appointments with external contact are only send as a textmail. Even the internal reciepients receive the message in textfomat so the it is not possible to accept or decline the appointment. When you only invite internal reciepients everything is OK.

It also seems that not every user is affected with this symtoms. When I use my own account I dicover no problems.

I checked if my user has any different permission or is affected by different policies, but I can not find any differences.

I also checked the Exchange Server message tracking and discoverd a difference between my account an the other accounts:
My account shows the following steps:
RECEIVE STOREDRIV
TRANSFER ROUTING ContentConversion
SEND SMTP

Acoounts with problems show the following steps:
RECEIVE STOREDRIV
SEND SMTP
I don't now why the Exchange Server handles the messages in a different way. Does anybody now what I can do to solve this problem?
 
S

spiderandy

After some research I found out that the mails with the appointment that are shown only in text are only processed by the SMTP transport. Do I have to change something in the hub transport configuration?
 
M

mjolinor



Do the recipients that are having a problem have an email address in a different domain than the ones that aren't having the problem?

[string](0..33|%{[char][int](46+("686552495351636652556262185355647068516270555358646562655775 0645570").substring(($_*2),2))})-replace " "
 
S

spiderandy

No, they do have the same sender Domain. We do use two domains in our mail environment. But senders with both sender domains do have the problem.
 
S

spiderandy



After a lot more research and testing I finally found out that the problem was caused by GFI MailEssentials 2010. We are using MailEssential also to add disclaimers to our outgoing mails. Today I discovered that only users which were sending the disclaimer had the problems with outlook meetings. So I contaced GFI and ask for a solution and here it is.
GFI is adding the disclaimer also to the mails with meeting request which in some kind "destroys" the request. To prevent GFI from doing this you have to do the following steps:
http://forums.gfi.com/m_900767136/mpage_1/tm.htm
Configuring disclaimer for Outlook appointment and meeting requests:
1. Open MailEssentials\Data\product.config in a text editor;
2. Add the following line:
<add key="DisableOLMeetingDisclaimer" value="1"/> as the last key on the line before the closing </appSettings> tag.
A value of "1" means that disclaimers will not be added to Outlook appointment and meeting requests.
A value of "0" means that disclaimers will be added to Outlook appointment and meeting requests. Note that with a value of "0" these messages will be corrupted at the receiving end.
3. The Microsoft Exchange Transport Service must be restarted every time this value is changed.
4. The GFI MailEssentials services must be restarted, too.

In my case the line mentioned above was already in the product.config file, but it was not the last line. It only workes if this line is the last line bfore the closin </appSettings> tag!
 
Status
Not open for further replies.
Thread starter Similar threads Forum Replies Date
L Option to Show Cancelled Appointments Using Outlook 0
O Export Outlook calendar appointments by filters and date range Outlook VBA and Custom Forms 1
R Outlook 2007 only loads some appointments Using Outlook 0
N Gathering Calendar Appointments from Calendars that synced as Contacts Exchange Server Administration 1
F Year-and-a-day recurring appointments Using Outlook 1
J what file contains contacts, tasks and appointments stored locally? Using Outlook 1
D hiding appointments that are completed or cancelled, how to ? Using Outlook 5
M warning for too many appointments on a same day in Outlook Using Outlook 1
V importing appointments to non-default calendar? Using Outlook 1
OutlookIntegrator Appointments Using Outlook 0
R Make past appointments remain in calendar Using Outlook 1
M Creating Outlook Appointments from Excel Cells Outlook VBA and Custom Forms 1
A Outlook.com changing appointments Using Outlook 8
T populate calendar with appointments and send reminders Using Outlook 1
Diane Poremsky Copy New Appointments to Another Calendar using VBA New Slipstick.com Articles 0
Diane Poremsky Create Appointments Using Spreadsheet Data New Slipstick.com Articles 0
Diane Poremsky How to Import Appointments into a Group Calendar New Slipstick.com Articles 0
I Outlook 2013 Appointments not in HTML Using Outlook.com accounts in Outlook 2
makinmyway Appointments Created in iCloud Calendars Cover Contacts Field...Why? Using Outlook 3
M Expected behaviour of recurring appointments? Using Outlook 2
C Find all deleted recurrence appointments Outlook VBA and Custom Forms 4
M Copy new appointments created in multiple shared calendars to another exchange calendar Outlook VBA and Custom Forms 1
R Outlook calendar appointments Free/Busy time is changing from "Busy" to "Free" Using Outlook 2
G Outlook does not show new appointments in To-Do-Bar Using Outlook 0
A Looping appointments in calendar Outlook VBA and Custom Forms 0
B Outlook Calendar/setting appointments Using Outlook 1
L Appointments disappearing Using Outlook 0
N To do bar - show more than 30 days of appointments Using Outlook 0
A Show ALL of today's appointments in To-Do Bar Using Outlook 1
F Outlook 2007 Calendar Appointments not in Outlook Today view Using Outlook 11
A Can't stop Outlook.com from setting reminders on appointments? Using Outlook.com accounts in Outlook 3
S Outlook 2013 Appointments missing Using Outlook 1
N Outlook Shared appointments automatically to Private Calendar Using Outlook 1
A Synchronize Access Table with Outlook Calendar Appointments Outlook VBA and Custom Forms 3
J Change reminder times of future appointments Using Outlook 1
Mark Rideout Search folder for appointments and emails Using Outlook 2
C Appointments from Excel to Outlook Using Outlook 3
C Appointments Using Outlook 25
C Appointments Exchange Server Administration 4
I Adding appointments/tasks to other user's calendar Using Outlook 1
R Getting a colleagues appointments and calendar entries Using Outlook 1
N Outlook 2010 Archived Appointments Missing Using Outlook 5
Katrina Fox Missing appointments on calendar even though transferred from old pst Using Outlook 0
Horsepower Setting appointments in calendar Using Outlook 3
W Outlook 2010 - Displaying Private Appointments In Shared Calendars Using Outlook 1
T Synchronize outlook appointments through web application. Using Outlook 1
A OL13 Calendar, won't allow entering 2 appointments consecutively Using Outlook 4
D Help with Contacts and Appointments Using Outlook 0
K Appointments turn into meeting requests Using Outlook 0
R New computer, OL2010 unable to display shared calendar appointments Exchange Server Administration 3
Similar threads


















































Top