Cannot get OOF to turn off, on some users!

Not open for further replies.


Recent migration from Ex2003 to Ex2010. Users created on Ex2010 seem to work. Older users can turn on OOF but even when they turn it off again the Autoreply still goes out! OWA show it is off, Outlook shows it is off - Autoreply still gets sent.

Interesting note: Using Outlook 2010 (me as sender, user with problem recipient) the Mail Tips shows only when OWA shows it is turned on. If turned off in OWA, Mail Tips in Outlook2010 does not display message. Message gets sent to user and Automatic reply comes back to me.

We have found a tool called MFCMAPI where we can force it off but it keeps cropping up from time to time. I'd like to find why.

Anybody have any ideas?

mitch roberson

What client are they using. outlook 2003 still uses a different mechanisim to make this happen if set from outlook. So try setting it from the user in OWA, then remove the OOF setting in OWA does that work?Mitch Roberson |MCITP:Enterprise Server Admin, Messaging 2007, 2010 |MCTS:OCS with Voice Achievement |MCT |MCSE 2000\2003 |MCSE Messaging 2000\2003


That we have tried and it does make a difference. 99.9% of our clients use Outlook 2007.


The support desk turn off (using MFCMAPI) the user I wsa testing with. So I can't test until another user starts complaining. This is really tuff to trouble shoot because I will get a particular autoreply once and then it know I've gotten it and won't send again. So did I fix something or is it just this mechanism.

I'll come back to this forum when I have another user to test with.


mitch roberson

So the autoreply will only respond once to you so yes it is a little difficult to trouble shoot.

do you know what client version they are using.

Mitch Roberson |MCITP:Enterprise Server Admin, Messaging 2007, 2010 |MCTS:OCS with Voice Achievement |MCT |MCSE 2000\2003 |MCSE Messaging 2000\2003


Hi bsilkens,

Form your description, I understand that you have some users cannot turn off the OOF. For this issue, you can follow these steps to troubleshoot your problem:

1. Back up any OOF messages that the user may want to reuse.

2. Start MFCMapi and select the Session menu and choose Logon and Display Store Table.

3. Select the profile or create the profile. ( Connections made to Exchange 2010 mailboxes require that the profile be configured for encryption between the client and server. This is specified in the Security tab of the profile properties.)

4. Expand the Root Container and Top of the Information Store.

5. Right-click on the Inbox and choose Open Associated Contents table.

6. Scroll right to see the Message Class column.

7. Delete any entries with the Message Class that starts IPM.Notes.Rules.OOFTemplates.

8. Close MFCMapi.

9. Perform tests to ensure the issue is now resolved.

If the problem is still exists after you do the steps above, please let me know and I will be glad to help you.

Thank you,



This seems to turn off the OOF but then the user cannot turn it back on. In fact I just tried to enable mine and the person in the next cube sends and email and does not get the auto-reply. I use the shell cmdlet Get-mailbox -identity usernam | Get-MailboxAutoReplyConfiguration and it shows it is enabled.
Not open for further replies.
Thread starter Similar threads Forum Replies Date
rubaboo The vew cannot be found Outlook VBA and Custom Forms 0
A Cannot copy this folder because it may contain private items Using Outlook 0
L Cannot open PST file for first session each day Using Outlook 6
David in Mississippi New (Feb 2020) install of Outlook 365 - Cannot specify PST for different accounts Using Outlook 0
Marc2019 Need help please! Cannot Setup my outlook email account on my Mac Outlook 2011 Using accounts in Outlook 2
noshairwan Registry cannot be found, Outlook Security Using Outlook 2
Marc2019 Cannot input Vietnamese Characters on my MSOutlook 2016 in Windows 7 Using Outlook 0
T Cannot remove needless PST Using Outlook 1
Marc2019 Cannot setup Outlook Account on Mac Os 10.6.8 Using Outlook 3
N pst files are recreating automaticaly and cannot be deleted Using Outlook 6
Mark Foley Cannot enable add-in in outlook 2010 Using Outlook 0
T "cannot find the calendar folder for this item" - calendar items stuck in outbox Using Outlook 0
A Created a new user account and the local account cannot see email Using Outlook 3
iwshim outlook 2013 - I cannot see the "Manage Add-ins" Using Outlook 2
T Cannot connect to main BT email account, sub accts okay Using Outlook 0
O The page that you are trying to access cannot be loaded. Using Outlook 0
M Daily Task List Minimized Cannot Display Using Outlook 2
geofferyh Cannot get Macro to SAVE more than one message attachment??? Outlook VBA and Custom Forms 5
DariTrevino MIcrosoft Outlook PST file cannot repair Using Outlook 1
B One email cannot be sent or received (but leaves outbox!) Using Outlook 1
C Outlook 2016 cannot delete, email showing in root Exchange Server Administration 5
S cannot edit some contacts Using accounts in Outlook 5
B Search: Cannot find which Folder Contains a Message Using Outlook 3
C Outlook - cannot save subject line changes Using Outlook 2
M cannot change delivery folders with IMAP accounts Using Outlook 0
S Appointment-Cannot set Categories because ConversationID is not set Outlook VBA and Custom Forms 1
Fozzie Bear Cannot post "Sneaky URL"!! Using accounts in Outlook 2
Commodore Search cannot complete the indexing of your Outlook data Using Outlook 6
S Outlook 2010 Cannot Open Attachments Using Outlook 14
A Cannot Figure Out This VBA Outlook VBA and Custom Forms 2
A Cannot Figure Out One Thing on VBA Outlook VBA and Custom Forms 2
Brian Murphy Exchange Online Everything a Transport Rule should do and cannot Exchange Server Administration 1
A Error: The name cannot be matched to a name in the address list Using accounts in Outlook 0
K Other Shared Calendar on Outlook cannot change items Using accounts in Outlook 7
T Outlook 2016 cannot connect after transition to Outlook Mail Using accounts in Outlook 4
L Cannot Connect to BCM database BCM (Business Contact Manager) 9
A Cannot connect to BCM database BCM (Business Contact Manager) 3
Diane Poremsky The custom form cannot be opened. Outlook will use an Outlook form instead. New Articles 0
T Cannot access accounts in Outlook 2016 Using Outlook 1
T Outlook 2016 mp3 attach "this file cannot be preview because there is no previewer installed for it" Using Outlook 1
S Outlook data file cannot be accessed message Using Outlook 5
O Cannot open or save calendar items Using Outlook 0
J Can Click to Drag Custom Form Field But Cannot Drop When Designing in Outlook 2007 Outlook VBA and Custom Forms 2
Diane Poremsky Cannot start Microsoft Office Outlook Error Message New Articles 0
wallisellener "The database name cannot exceed 50 characters" BCM (Business Contact Manager) 2
J Your IMAP server wants to alert you to the following: cannot remove system folder Using Outlook 3
G Calendar folder cannot be found (tasks folder cannot be found) Using Outlook 2
K Cannot consistently drag and drop .msg files into Outlook 2010 Using Outlook 0
V Cannot start Outlook. Cannot open the Outlook window. Using Outlook 8
M Cannot Delete Emails from IMAP inbox Using Outlook 4
Similar threads