Cannot access attachments in shared Public Folders

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I

ISD-PCMAN



We have a mail enabled public folder for certain PDF files sent to us. Users can see the emails and access them but many of them (not all!) cannot open the .PDF attachments. This is Exchange 2003 running on Windows Server 2003.

I have checked the ESM for the properties of the folder(s) and they're set to author rights (can Delete, Read, own their own items and delete their own). What else do I need to set to let all users read/display these attachments (they're using Outlook 2003)??
 
A

AndyD_ [MVP]



What error do they get?

If you create a new public folder and send a message with a pdf attachment there, does it work?
 
N

Novak Wu



Hi,

First, I would like to confirm which Mailbox client do you use on the mailbox to open the Public Folder, via Office Outlook, OWA or other client? Is there any error message?

If the Client is Office Outlook or Outlook Express, it"s highly recommended to reinstall the latest version of Adobe Reader to check the result. If the Client is OWA and the error message is "HTTP 403", I suggest you refer to the following article to troubleshoot the issue.

"HTTP 403 (Forbidden)" error message when Exchange 2003 users try to use Outlook Web Access to access a freedoc that is located in a public folder

Thanks,

Novak

”
 
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