Outlook autofill keeps disappearing.

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O

Ol Chea

I've install Office 2010 Plus 64bit on Windows 7 Pro. When I launch my outlook my email autocomplete doesn't work. I know that 2010 doesn't use the NK2 file anymore but can still import it. I rename my .NK2 file to take out the .old ending and then use the run command " outlook /importnk2" . This imports the NK2 and the autofill does work. But next time I launch outlook the autofill is gone again. I have to keep renaming the file and using the run command each time I open outlook to have the autofill function. Does anyone have a solution to this problem.
 
G

Guruprasad Ra

Try clearing the Auto complete Cache once and check if this helps to resolve the issue.Refer to this Microsoft Article KB 287623 and verify the results.

If issue persists create new Outlook profile and check if this helps.
 
O

Ol Chea

Clearing the Auto Complete Cache and then importing the .NK2 file again seemed to work. The autocomplete is still there when I reopen outlook. Thanks.
 
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