I have duplacate mail folders and would like to get rid of one.

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Ronjsinger



I am using Outlook 2003 and in my All Mail Folder section I have a Singer's Mail, Archive Folders, Then I have another Singer's Mail folder. The same thing is in all three. I think I only need one Singer's Mail because when I check my mail it checks it twice. How do I delete one folder and How do I know which one to delete? I don't want to mess up my .pst fill I have too much in it to lose it.

 
R

Russ Valentine



We would need a clearer account of the folder hierarchy you are seeing. You should use Folder List view for this, not All Mail view.

In Folder List view, where do you see these "Singer's Mail" folders? Are they root folders with other folders beneath them or just a mail folder? If the latter, how did you create them? Mail usually goes to the Inbox, so you must have created another mail folder and directed main into them. What did you do? Is mail being delivered to both? What type of mail account?

Russ Valentine
 
R

Ronjsinger



Both of the Singer's mail folders are root folders. The list looks like this closed to root folders.

+Singer's mail

+Archive folders

+Singer's mail

I don't think mail is being delivered to both but if I delete one Singer's mail account I have no mail accounts to use. The box as to where to send the mail in the account setup looks just like above with out root mark (+).

I do not know what I did!

It, they are POP3 accounts

I am sorry for me and for you that I don't know what I did.

 
R

Russ Valentine



Your reply is confusing. I don't understand what you mean by "if I delete one Singer's mail account I have no mail accounts to use." Who said anything about deleting mail accounts? You are talking about folders here, not mail accounts.

If you are talking about an entire Personal Folders file that is duplicated, you probably corrupted your Outlook profile at some point by migrating your Outlook data to this installation incorrectly. Outlook would not create a Personal Folders file called "Singer's mail," so you must have renamed your Personal Folders file yourself. Can you R click and close the duplicate set of folders? If not, you'll need to create a new Outlook profile from scratch.

The first thing you should do is learn where your Personal Folders file is and back it up. Look in the Properties of your first root folder to get that information.

Russ Valentine
 
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