Sent Items Folder Isn't Showing the Most Recent Sent Items

Not open for further replies.


The Problem:

A staff member using MS Outlook 2010 is unable to see any new sent items. They are able to send messages out, but any replies, forwards or new messages are not being copied into their Sent Items folder. E-mail messages sent after 8/26 are not showing.

Troubleshooting Steps Taken:

1. Rules - The user does not have any rules created.

2. Outlook Options - We have gone into File Tab - Options - Mail - Save Messages and made sure that the settings for Outlook are set correct.


3. Reconfigure Desktop Client - This is part of the MS Business and Productivity Online Suite (BPOS). We have to download, install and run the Microsoft Online Services program. The program configures MS Outlook with the proper exchange server information. You shouldn't need to set it up after the initial time, but we went through and had it reconfigure MS Outlook.

4. Send test messages - The user sent several test messages to themselves. The messages appeared in their inbox fine but never showed in their Sent Items.

5. Outlook Web Access - I had the user check their e-mail account from the Web (Outlook Web Access/OWA). All of their sent items were there.

6. Filters - There are filters that you can setup to show messages in certain ways or show only specific messages. By default these filters are removed when you change to a different folder or area in Outlook. The user does not have any active filters (and they should have been removed when we reconfigured Outlook in step 3).​

We are using Outlook 2010 on Windows 7 workstations with Exchange Server 2007.

Thank you for any suggestions, help and advice.

can you find the messages using instant search?

i've seen a few other complaints about missing sent messages but i don't know if anyone figured it out yet.

Were any updates installed after the 26th? (We know the july update is responsible for a number of problems.)
Slipstick, thank you for your quick and timely response.

I've passed your suggestion onto the user. It might take a day or 2 to receive a response back from them.

I've spoken to our network administrators who coordinate with Microsoft regarding our e-mail. They haven't received any notification that we have had an update performed recently.

Late last week we did encounter an odd "problem." It looks like the Exchange Server resent all messages that it had delivered for the past week. It seems to have affected all of our BPOS users.

Nothing more than that. So far this is the only user experiencing a "problem."

Thank you again for your help and assistance.

Late last week we did encounter an odd "problem." It looks like the Exchange Server resent all messages that it had delivered for the past week. It seems to have affected all of our BPOS users.

Did the problem with sent items exist before this happened?
I have the same issue of sent items not appearing.

I have a new Outlook 2010 set up. I have two is set up as pop3 (the go daddy account) For this account I see the sent items. The second is imap (gmail) - and these sent items do not appear.

I have also verified that "show sent items is checked in options". Thank you for any suggestions.
Are you looking in the correct sent folder? Outlook 2010 lets you set the sent folder for imap, plus gmail will save the sent items in it's sent folder (which can be subscribed to show in Outlook). Everyone I know ends up with 2 sent messages for gmail unless they disable the option to save sent messages in the imap's More Settings dialog.
I had a similar problem with Outlook 2007. Suddenly sent mail wasnt appearing in the sent items folder. Tried all available options then used the MS Office disk to run the REPAIR function. Restarted the desktop and all is now well.
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
J Sent Items Folder NOT Showing Correct From Email Address Using Outlook 0
M Sent mail not showing in Sent Items folder; but they can be found with Search Using Outlook 3
V Items missing in Sent folder Using Outlook 10
M Sent Items Folder is Present but Not Displayed Using Outlook 2
P Sent items folder vs sent folder Using Outlook 1
Diane Poremsky Display the Recipient Email Address in the Sent Items Folder Using Outlook 0
M Email Appearance in Sent Items Folder Using Outlook 1
M Move Sent Items from server folder to personal folder Using Outlook 2
J VBA to copy sent items to folder Outlook VBA and Custom Forms 3
G Macro to move sent items from local folder to IMAP folder Using Outlook 4
T From Field Blank when saving to folder other than Sent items Using Outlook 2
J Rule to put ONLY sent items in specific folder Using Outlook 1
T Message not arriving in default accounts Sent Items folder when using Send to Using Outlook 2
P move mails after send to central mailbox-sent items folder Using Outlook 4
B Can't see Sent Items folder in OL 2010 Imap Using Outlook 1
G Nothing in 'Sent Items' folder in Outlook 2010 Using Outlook 5
C Print all emails in a single folder with sent items Using Outlook 2
G Manually created Sent Items folder is lost Using Outlook 4
H Sent emails end up in duplicate in Sent items folder Using Outlook 13
icacream Outlook 2021 Win 10 - Nothing goes in my Drafts or Sent items folders ! Using Outlook 1
J Names in sent items suddenly show as Bob Smith ( Using Outlook 3
M Messages Intermittently Dont Arrive In Sent Items After Sending Successfully Using Outlook 4
D Outlook 2016 Outlook not saving Sent Items Using Outlook 4
T Changing Sent Items location in Outlook 2019 Using Outlook 0
D Mail in Sent Items Gone Using Outlook 12
GregS Outlook 2016 Sent Mail absent from Sent Mail or Sent Items Folders Using Outlook 4
J Outlook Reply > From > Other Email Address... > Address Not Showing in Sent Items... From Email Outlook VBA and Custom Forms 0
GregS Outlook 2016 Sent Items vs Sent Messages Using Outlook 2
W Outlook 2010 some sent items marked unread now (was Ok before) Using Outlook 0
S Send email via SMTP - use transport rules to add to senders inbox (then rule to move to sent items Exchange Server Administration 1
Diane Poremsky Mark Sent Items as Read After Copying with a Rule Using Outlook 0
Diane Poremsky Save Sent Items in Shared Mailbox using an Exchange Server Cmdlet Using Outlook 0
K Sent Items not holding Newest on Top Using Outlook 3
F Get details of sent items with Access VBA Outlook VBA and Custom Forms 1
S categorizing and Filing sent mail items Outlook VBA and Custom Forms 2
R Move sent items emails to hard disk Using Outlook 10
L Outlook sent items. (email) Using Outlook 2
O Outlook 2013 using DAMO (connector for Domino) Sent Items Issue Using Outlook 2
V Archiving Sent Items Using Outlook 1
O New to Outlook 2013, dealing with copying vs. moving sent items Using Outlook 0
J sent email not reflected on sent items Using Outlook 1
R View who sent on behalf of a shared mailbox in Outlook sent items Using Outlook 1
T Sent Items Rule and Client Only Using Outlook 5
V Outlook 2010 IMAP Sent Items some items appear in Outlook Data File Using Outlook 3
B Outlook 2k3 with Exchange: Browsing Sent items without downloading? Using Outlook 2
G Sent Items Using Outlook 5
B Sent Items Not Displaying in Outlook 2010 Client Using Outlook 2
S Autoforward Sent Items Using Outlook 1
J Sent Items Outlook VBA and Custom Forms 12

Similar threads