Installing Business Contact Manager for Outlook 2010 in Microsoft Office 2010 Professional Plus

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Scottty G

I've downloaded the latest version of Business Contact Manager for Outlook 2010...and installed the Server 2008...and Office Professional Plus 2010...but I'm still not seeing Business Contact Manager in Outlook...or how to add it?

Ruchi Bisht

Ensure that BCM add-in is enabled.

1. Open Outlook.

2. Click File->Options->add-ins.

3. Click Go for COM add-ins.

4. Ensure that the add-in Business contact manager for Outlook or Business contact manager Loader for Outlook is selected.

5. Click ok.

6. Close and open Outlook.

Ruchi Bisht

Scottty G

Thank you for your response Ruchi.
I'm not seeing BCM listed in the " Add-Ins" window...either in " Active application Add-ins" or " Inactive Application Add-ins"
I've tried loading BCM for Outlook Dat Base tool several times.

May I have some more ideas PLEASE.

Ruchi Bisht

Try the below mentioned steps:

1. Click Start->control panel->programs->programs and features.

2. In the list of applications look for Microsoft Business contact manager.

3. If it is not listed that means it is not installed.

4. Try re-installing BCM 2010

Ruchi Bisht


Ruchi, I think you missed Scotty's point. He said: " I've tried loading BCM for Outlook Dat Base tool several times." He has reinstalled everything several times, and nothing shows up in Programs and Features.

Scotty, you're not going to like this, but BCM 2010 only comes with Office 2010 STANDARD, not Professional Plus. You have to buySTANDARD through volume licensing through a 3rd party vendor through Microsoft. I had to dig and specifically ask them to find out that BCM is NOT included with Professional Plus or any other retail version. You absolutely MUST buy it through volume licensing and ask for Office 2010 STANDARD with BCM.

I'm having a similar problem with installing BCM, except my issue is with Office 2010 STANDARD which includes BCM 2010. I had a 32-bit Office 2007 and BCM 2007 installed on a Windows 7 64 bit OS. I upgraded to Office 2010 STANDARD which includes BCM 2010. Office 2010 and Outlook 2010 work fine, BUT Business Contact Manager 2010 DOES NOT successfully install. It fails every time,without any error messages or anything , and I have found no answers anywhere. It also doesnot EVER show up in the Programs and Features section. I've rebooted between installs and tried everything. I'm convinced this is a bug.

The only solution that worked for me in this situation was reinstalling Windows 7 64 bit -- completely fresh--, then installing Office 2010 STANDARD + BCM 2010 on the fresh install. I think Microsoft hasn't worked out the bugs yet so this is the route I have to go to install it successfully. The install worked on everyone else's computer in the office though -- including for another 64bit Windows 7 OS computer.

Hope that helps.
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