Chat wants product code, no code matching the format of the example is on the box. Outlook does not delete downloaded email from the server, help is U

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Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange


It usually helps if you put the problem in the message body too. :)

Chat wants product code, no code matching the format of the example is on the box.

I think it wants the product id from Help.

Outlook does not delete downloaded email from the server, help is USELESS. Cant find where to fix it.

Help is always useless. :) Is this a POP3 account? If so, by default Outlook 2010 leaves mail on the server for 14 days. Go to File, Account settings, double click on account, click More Settings. Look on Advanced tab.
 
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