Cannot delete mail in OWA only after upgrading Exchange Server 2010 to SP1

  • Thread starter Avancent Consulting
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A

Avancent Consulting

When trying to delete mail in OWA I get the error " An unexpected error occurred and your request couldn't be handled" . Mail cannot be moved between folders either - same error occurs. These errors do not occur with the full client.
 
S

Steve Goodman

Are all the Exchange servers in your environment upgraded to SP1, or just client access servers?

Steve Goodman
Check out my Blog for more Exchange info or find me on Twitter
 
A

Avancent Consulting

We only have 1 exchange server.

Environment:

Windows Server 2008 SP2, Std edition running Microsoft Exchange Server 2010 (now SP1)

Windows Server 2008r2 Std. ed. 32bit running Active Directory.

and an open source phone server of no consequence running TrixBox.
 
T

Tom Vanopoulos

Do you have a host name configured in IIS under the bindings?

On the CAS, open up IIS Manager. Navigate to Default Web Site and in the Actions Pane click on bindings. Make sure there isn't a host name configured. If there is remove the host name. Login to OWA and try deleting and moving items again.

In Exchange 2010 SP1 EWS is being used on the server-side to delete items, move items to different folders, mark read/unread items, etc. If a host header is configured, they cannot connect to EWS on the server side which causes the error to occur. This also applies if you configure to Require\Accept client certificates under the SSL settings in IIS.

Regards,

Tom

MCITP: Enterprise Messaging Administrator 2007/2010 | MCITP: Server Administrator | MCTS: Windows Server 2008 Applications Infrastructure, Configuring | MCP | MCDST
 
A

Avancent Consulting

Yipes!!! that was it? Geesh I was working on this most of the day. I guess the service pack is too new to have much info on it. Thank you sir, my supervisor was about to make me re-image the server prior to the install of SP1! Much Appreciated!!!!
 
B

bingdaddy

It seems that this is pretty common issue from my searching. We too are experiencing this one only 1 of our CAS servers (after apply SP1). We do not have any host headers/host bindings, yet are still experiencing the same issue.

Any ideas?

Karl
 
B

bingdaddy

Got off the phone with MS PSS (5 1/2 hours) - it appears to have been (for us) a redirection loop. What ulimately fixed the problem was deleting (or renaming) the web.config file under ..\inetpub\wwwroot\config and then restarting IIS.

Also, make sure to check that if you are using HTTP Redirect from the Default Web Site level that you uncheck the HTTP Redirect from all the sub/virtual directories as they inheritantly get the setting(s) that are applied at the top level.

Karl

Karl
 
L

Luboš Vavřina

Hi...

I've got a similar problem. I'm also not able to perform certain actions (like delete messages) in Outlook OWA 2010 SP1. Before upgrade everything worket just fine. When I try to e.g. delete a message message is deleted and after a few secs is back together with popup message The action you tried to perform couldn't be completed because there's a configuration problem on the server. If the problem continues, contact your helpdesk. At the same time a message Outlook Web App couldn't connect Exchange Web Services due to a configuration error. Response code = " null, webException.Status = ConnectFailure" . appears in the application event log.

No hostname bindings for default website, no http redirection configured, no web.config under ..\inetpub\wwwroot\config... nothing... What can be wrong...? Thanks a lot for any help / advice.

Lubos
 
B

bingdaddy

hmmm...seems a bit different. But, may have something to do with your EWS virtual directory. If you want (and feel comfortbable doing this) there is a nice new feature in SP1 that allows you to reset the virtual directory through the gui. Open EMC > Click on Server Config > click on Client Access Servers > click on the server having issues > then on the right hand side, select Reset Virtual Directory. This wizard will walk you through selecting the virtual directory (basically does a remove-webservicesvirtualdirectory and new-webserviceswebdirectory). Following this, recycle IIS (iisreset) and see if that resolves your problems.

Something else to check, is all the virtual directories. Make sure your redirect is only at the default level and is not propagating to the other virtual directories. Also, you can check the authentication on the EWS virtual directory and ensure that only Anonymous and Windows Authentication are enabled.

Karl
 
R

rdolezel

Hello

I have the exact problem as Lubos. I checked bindings, re-enabled IPv6, checked and replaced SSL cert, disabled redirection, removed web.config from the wwwroot directory, tried all Test-* cmdlets. I have tried to reset EWS Virtual Directory, the problem persists while deleting an e-mail in " rich" OWA (the light version of OWA works without any problem).

" The action you tried to perform couldn't be completed because there's a configuration problem on the server. If the problem continues, contact your helpdesk."

Log Name: Application
Source: MSExchange OWA
Date: 30.9.2010 11:11:47
Event ID: 108
Task Category: Configuration
Level: Error
Keywords: Classic
User: N/A
Computer: computer.domain.local
Description:
Outlook Web App couldn't connect Exchange Web Services due to a configuration error. Response code = " null, webException.Status = ConnectFailure" .

I have found that after resetting EWS virtual directory only Windows Authentication is enabled - Anonymous is disabled.

I assume Lubos is from the Czech Republic too and probably uses the same server regional settings as me (Czech). It is strange that I have another Ex2010 SP1 installation, with the same settings and I am able to delete an e-mail in OWA.

Other symptoms:
- cannot insert picture in OWA
- when using Firefox 3.6.10, I am not able to do anything in rich OWA. No problem with light version.

Is it possible to uninstall Ex2010 SP1?

Radek
 
B

bingdaddy

1) Are you using redirection at all? (have you modified the IISStart page)?

2) Make sure your PowerShell virtual directory does not have SSL checked.

3) On your EWS, you should have both Anonymous and Windows Authentication enabled.

4) Lastly, check for the Kerbauth module under the PowerShell Virtual Directory, ensure it is there and the path is correct (Module Type shoudl = Native and the Entry Type = Local).

5) OPTION! You can also try resetting your OWA virtual directory too.

Karl
 
L

Luboš Vavřina

Hi...

To Radek:

I'm from Czech Republic... ;) I have Czech regional settings enabled on many servers - only one does not work after SP1... :-/

To Karl:

1) No redirection enabled at all. On the Default Web Site there was SSL required, I have disabled it. No difference.

2) PowerShell dir exists, no SSL checked

3) On EWS both authentications checked

4) Kerbauth there, settings and the dll itself ok

5) Already done...

Lubos
 
R

rdolezel

hi,

to bingdaddy:

1) no redirection tested, no change, now only this wwwroot web.config content:
<location path=" index.htm" >
<system.webServer>
<httpRedirect enabled=" true" destination=" https://mail.domain.cz/owa/" childOnly=" true" />
</system.webServer>
</location>

2) Powershell virtual directory does not have SSL checked

3) EWS Anonymous enabled (why it was recreated without it?)

4) PowerShell Kerbauth module path correct, parameters too. This is a difference between my Ex2010 SP1 installations - working OWA has Exchange installed in c:\Program Files\Microsoft\Exchange Server\V14\... and data moved manually to a dedicated logical disk later, while the other, non-working OWA has Exchange installed in d:\Exchange Server\V14\...

5) OWA resetted too.

6) http://servername/ews/exchange.asmx - a bunch of code appears

7) all URLs checked with this script - http://msunified.net/exchange-downloads/script-internalexternalurls-ps1/

IISRESET, no effect, reboot, no effect.
 
B

bingdaddy

Have you ran the EXBPA to see if that gives you any indications? Also, what error is being logged in the Application Log after you try and delete something from OWA?

Have you used the Exchange Connectivity Test found at: https://www.testexchangeconnectivity.com/ ? Is this spitting any errors?

Karl
 
B

bingdaddy

Rdolezel - what do you mean by " no redirection tested, no change" ? Looking at the web.config, you are infact using redirection (which is fine) - if you are redirecting, are you using it from the HTTP Redirect or are you using it via Error Page while modifying the IISStart page?

Also, as I mentioned to Lubos: " Have you ran the EXBPA to see if that gives you any indications? Also, what error is being logged in the Application Log after you try and delete something from OWA? Have you used the Exchange Connectivity Test found at: https://www.testexchangeconnectivity.com/ ? Is this spitting any errors?"

Karl

Karl
 
M

Mark Noel

I have the same issue but got there a little bit differently. I installed 2010 SP1 directly and utilized ports 80 / 443 in my IIS configuration and everything worked fine. I changed the SSL port to 444 and this resulted in the unable to delete / unable to move issue with the following message in Event Viewer:

Outlook Web App couldn't connect Exchange Web Services due to a configuration error. Response code = " null, webException.Status = ConnectFailure" .

Updating EWS URLs with Set-WebServicesVirtualDirectory command did not make any difference. Chane the port back to 443 and all functionality is restored. Any thoughts as to why the port modification would cause this issue? Could the upgrade to SP1 be causing the same root issue?
 
R

rdolezel

Hi,

I had used a combination of http redirection (for index.html only) with customized aspx-based error page (website level) for 403.4 before SP1. Removed it after SP1 installed and OWA problems found - I wanted to isolate problem areas.

ExBPA test ran ok, Exchange Remote Connectivy tests too.
 
T

Tom Vanopoulos

Chane the port back to 443 and all functionality is restored. Any thoughts as to why the port modification would cause this issue? Could the upgrade to SP1 be causing the same root issue?
With Exchange 2010 port 443 might be hard-coded to use SSL with OWA. Using a non-standard port is not a supported configuration.MCITP: Enterprise Messaging Administrator 2007/2010 | MCITP: Server Administrator | MCTS: Windows Server 2008 Applications Infrastructure, Configuring | MCP | MCDST
 
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