Outlook 2007 asking for a Username and Password after losing VPN connectivity

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suspectmc41

I have a user who connects remotely with a DSL connection occasionally via VPN. Just today he was working just fine and then Outlook seemed to loose connectivity, when he attempted to launch outlook it prompted him for a username and password which he tried unsuccesfully many times to do but wouldn't work. I verified his username and password were correct. Upon restart and reconnect of VPN it appears to be working? Anyone know why this is? Thanks.
 
B

Ben M. Schorr [MVP]

Offhand I'd guess that Outlook was trying to fall back to Outlook Anywhere (what we used to call RPC over HTTP) but that you don't have that configured on the server side so the authentication was failing.

If he loses VPN connectivity again he might find it useful to put Outlook in Offline Mode (File | Work Offline) until the VPN comes back up. Then it shouldn't ask for his password.

Or you could set up your Exchange server for Outlook Anywhere and then he wouldn't need the VPN. (at least not for Outlook)

 
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