Outlook 2007 stops fetching Facebook updates

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Commodore

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
IMAP
I've had OSC with Facebook installed for about a month in my Outlook 2007. However, it doesn't really work well. Namely, it only shows news feed for a while after (re)starting Outlook, and later on it just shows the "Loading..." with its animation indefinitely.


After the MS update to OSC last week, at least local mail is shown; before that, the "Loading..." would be shown everywhere in People Pane. Also, I think that before that update, at least contact's photos were always shown, and now this isn't the case anymore.


Any ideas what could be wrong?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
The OSC uses the windows desktop search index to show outlook data in the people pane - if the index is bad, the pane shows loading. The update fixed some issues but I'm not sure if it changed anything with the search part. I'll have to ask around about the contact image issue.
 

Commodore

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
IMAP
Well, the current Outlook session has reached a record by still displaying/updating news feed. :) We'll see how long it lasts. But the contact photos are not displayed (except for a few contacts -- maybe they were cached earlier and it's a Facebook issue). Do these photos have anything to do with "ShowSenderPhoto_OutlookAddin.Connect" listed under disabled add-ins?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
That addin is in name only. It was a test addin and ms does not include it with outlook but its listed in the addin list. Enabling it does nothing.

It could be a facebook issue - also note that facebook contacts are not cached locally - outlook gets them each time you view the message or contact. Facebook only shows pictures if the person has the profile picture public. The email address used at facebook muct match the one they use to send mail or that you have as email1 in a contact. Its also possible the facebook user changed permissions.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I was reminded of something this morning that could be affecting you - is the contact in Suggested Contacts? If so, outlook may be 'seeing' that contact, not the one in your main contacts. Not that it should matter since facebook doesn't cache contacts, but it could be part of the problem.
 

Commodore

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
IMAP
I'm marking this SOLVED. It somehow got resolved along the way -- but way before the last OSC update which I remember was this or previous month. Perhaps it was an issue on FB app side.
 
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