Outlook 2007 crashes while inserting network shared path hyperlink into mail body

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Y

yuddy7

My outlook will frequently crash when I am inserting a network shared path hyperlink into mail body. I am using Windows 7 Ent x86 & Outlook 2007 (12.0.6539.5000) with SP2 (12.0.6535.5002) and below is the logs from system event viewer.

Log Name: Application

Source: Application Error

Date: 09/21/2010 09:54:02

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: SPTVASG51010322.spe.sony.com

Description:

Faulting application name: OUTLOOK.EXE, version: 12.0.6539.5000, time stamp: 0x4c12486d

Faulting module name: SHLWAPI.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb05

Exception code: 0xc0000005

Fault offset: 0x0001af37

Faulting process id: 0x488

Faulting application start time: 0x01cb5923887f0dca

Faulting application path: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE

Faulting module path: C:\Windows\system32\SHLWAPI.dll

Report Id: 1b0e30ff-c523-11df-b24e-415645000030

Event Xml:

<Event xmlns=" http://schemas.microsoft.com/win/2004/08/events/event " >
<System>
<Provider Name=" Application Error" />
<EventID Qualifiers=" 0" >1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime=" 2010-09-21T01:54:02.000000000Z" />
<EventRecordID>4331</EventRecordID>
<Channel>Application</Channel>
<Computer>SPTVASG51010322.spe.sony.com</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.6539.5000</Data>
<Data>4c12486d</Data>
<Data>SHLWAPI.dll</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bdb05</Data>
<Data>c0000005</Data>
<Data>0001af37</Data>
<Data>488</Data>
<Data>01cb5923887f0dca</Data>
<Data>C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE</Data>
<Data>C:\Windows\system32\SHLWAPI.dll</Data>
<Data>1b0e30ff-c523-11df-b24e-415645000030</Data>
</EventData>

</Event>
 
R

Ruchi Bisht

Does it happen only when you insert the network shared path as hyperlink?

Try inserting some other hyperlink link in the body of the email and check if it works fine.

Ruchi Bisht
 
J

JenniferDG

I have one user reporting the exact same problem. But it is not happening consistently. When it does happen, it only happens when trying to insert a link to network shared path; it does not happen for links to local files. In addition, when it does happen, it happens in Outlook and Word. After several failed attempts to insert a hyperlink to a file on a network share, it will suddenly work and stay working for several days.
 
Y

yuddy7

Yes it is only happened while inserting network shared path as hyperlink into mail body, and it works fine as when I am inserting web hyperlinks for several times.
 
Y

yuddy7

I am just curious whether your user is using Windows 7 as well..?
 
S

SCSIAdmin

Was there ever a solution found for this?

I have a user with the exact same issue. PC is win 7 x64, running outlook 2007, both fully patched. The network share that the hyperlink is being taken from is on a fully patched server 2003 R2 x86 box on the the same LAN.
 
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