Unable to Send/Receive e-mail

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J

JSDT

I have a Compaq Presario with Microsoft Outlook 2003 that is unable to Send/Receive. The dialogue box at the bottom right corner is reading "preparing to Send/Receive". I checked with Comcast, our internet provider, and they have no problems on their end. Where do I go from here?
 
K

Kathleen Orland [MVP]



If you enable the view of the send/receive progress you'll see there's a tab marked Errors. There should be some error indicated there when send/receive fails.

Please post the error in its entirety. If there's more than one, please post all.
Microsoft
 
J

JSDT

There are no error messages listed. The tab is still reading "Preparing to send/receive"
 
K

Kathleen Orland [MVP]



Does this behaviour go away if you run Outlook in safe mode?

Start > Run > outlook.exe /safe (note the space between outlook.exe and /safe)
Microsoft
 
J

JSDT

Unfortunately, no it does not. It is still displaying "Preparing to send/receive"
 
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