problem with email attachment on Outlook.

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Using MS Outlook- Problem when i receive an email with an attachment, i click on the paper clip but nothing happens, the attachment doesnt open and the paper clip disappears so i cannot click to open the attachment again. I have closed Outlook and re-opened but the paper clip and attachment are still not there. No error messages.

Using Windows XP.

Ben M. Schorr [MVP]

If you double-click to open the message can you open the attachment from there?



No i can't.

I don't even get the option to save elsewhere and then maybe i could try to open the attachment from, desktop, for instance.

I should also mention that the attachment itself disappears, when the email is open.

Ben M. Schorr [MVP]

What anti-virus software are you using? What kind of attachments are these?


Vinay - G

There are two possibilities for the attachment to get disappeared:

1: The integration of the antivirus on the incoming and outgoing emails which scans and removes attachments that it considers harmful.

2: The attachment are treated as potentially unsafe by outlook and removed for security reasons. To know more about that refer the article below:-
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