How do I remove "on behalf of" from outgoing emails using Outlook 2007 client?

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W

wjonathan

Just a couple of days ago - all of a sudden - all of my emails are going out as " On behalf of" because my outgoing mail is being used to send my emails @company.com. I am using Bell's outgoing server to send email. I have not had a problem using Outlook 2003 and now Outlook 2007 until now. We do not use Exchange. To summarize, I have a company email account that I access through Outlook 2007. It uses my Bell internet account to send the emails. All of a sudden, all my emails say " myname@sympatico.ca; on behalf of; My Name [myname@company.com]" in the Send field. The only solutions I've seen involved Exchange servers which I do not have. How do I get rid of this?
 
V

Vinay - G

If you are no longer using an exchange account then change the outgoing server to Bell outgoing server.

You can create a new profile and configure bell internet account with all the right account settings and later open your old data file by file->open->outlook data file.
 
T

Tylin

My problem is similar, but not exactly the same.

Again, my ISP is Bell. I have a domain and use its email address; never that of Bell. This was never a problem until very recently, when I noticed that all outgoing messages have the following in the From: field:

From: myname@sympatico.ca [mailto:myname@sympatico.ca] On Behalf Of MyName

So, my clients see this as my email address instead of MyName@mydomain.com, which isn't acceptable.

I called Bell and they said that it is the fault of Outlook 2007, but I can't understand how this could be, especially since I have never encountered this problem before.

Thanks
 
T

Tylin

In view of the fact that I'm using Bell, I have to use their SMTP server for outgoing email. I don't believe I have a choice.

Is there perhaps a rule I could set up that would remove the On Behalf of and my Sympatico email address from outgoing emails?

It's very annoying to purchase a domain for website and email addresses only to have a Sympatico address show instead.

I'd rather not go through the hassle of switching ISPs, but might not have a choice if I can't find a solution.

Thanks!
 
J

jsilver2008

I'm having the same problem...just a few days ago my emails all of a sudden show " Email@bell.net; on behalf of; My Name [email@privatedomain.net]" . Even though I am using my private domain email in Outlook, I have to authenticate the outgoing server through Bell and use a Bell email address and password to do that. Bell technicians said thats the only option...as it prevents spammers from using my account.

That is fine, but I don't want my business email showing up as " Email@bell.net; on behalf of; My Name [email@privatedomain.net]" . Any suggestions?
 
S

suuuper7

I started to have the same problem a few weeks ago. Very annoying as I'm sending business emails, and my wife's email address shows up, because the Bell account is in her name and I have to go through the Bell server for outgoing mail. Help anyone?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I started to have the same problem a few weeks ago. Very annoying as I'm sending business emails, and my wife's email address shows up, because the Bell account is in her name and I have to go through the Bell server for outgoing mail. Help anyone?

Does the SMTP server for your account support an alternate port? If so, you may be able to send it directly from your own account. Otherwise, its bell adding the other account to the message header, not outlook.

 
C

crazyhammer101

Just got off the phone with Bell, their technical support guys are well aware of this issue. Well its not an issue for them as this is what will happen going forward for anyone sending email from a non sympatico.ca email address. Hence all business users are no longer able to send email from @mycompany.com addresses without people knowing the email address on your bell account.

The tech put me on hold and spoke with his manager to see what could be done to get around this and after 5 minutes of hold time he came back and said " nothing can be done, this is it going forward, change made for security reasons blah blah blah"

What frustrates me is that they have breached my privacy rights as far as I am concerned, someone now knows half of my login/account information. On top of that this was an unannounced change as far as I am aware.

I am not locked to a contract for Internet currently and will drop them like a stone and change to Rogers. What if I was locked to a contract and tried to cancel only to be told you owe us $300 to cancel a service that no longer works.

Some moron in a boardroom somewhere made this decision, this was not a decision that came from a technical guy as I'm sure he would know this will cause a support nightmare.

Please everyone spread the word about this and either call in or switch providers. I really have no idea how you are supposed to do business with Bell internet at home currently.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
What SMTP server & port # are you using for the mycompany.com email? Generally speaking, if the mycompany SMTP server supports an alternate port for SMTP it should by-pass the Bell filtering and avoid the email tagging. If you are using the Bell servers, then they are well within their rights (and are not alone in doing this.)

FWIW, the tagging is for security/antispam purposes as most spam trojans use port 25 and this makes it easier to identify infected users. Because most ISPs only filter port 25, if the company mail server supports an alternate port (often 587 or 1025), you should be using it. If the server does not support other ports, contact the admin and ask them to enable an alternate port.

 
K

Khalyl

It is really annoying !

I just started to recieve those " Sent on behalf of" it's been 10 minutes while i changed my password on the sympatico.ca email.

Now my 6 adresses that i use on a business purpose are all tagged with that amazing message...

The guy from tech support said it was a problem they're having right now and that it will be resolved in maximum 72 Hours...

If it is to be like this i will change for videotron tomorrow morning !!

Unless you guys wanna make a common move so Bell respects his clients and don't change rules without a notice !
 
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