Unable to delete messages from Inbox in Outlook 2003, only with my new email address.

  • Thread starter Chris Nielsen-Smith
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Chris Nielsen-Smith

I recently set up a new email address @telus.com. This created a new IMAP folder which contains an inbox, deleted items folder, etc. However, when I delete a message from this Inbox, a line gets drawn through the message, but it doesn't move to the deleted items folder. If I click and drag the message into the Deleted Items folder, only a copy is placed there, leaving the original in the Inbox. I have 3 other email addresses at this computer, and the folders for them work fine. Help would be much appreciated.

Brian Tillman

That's how IMAP accounts work in Outlook versions 2007 and earlier. IMAP has no concept of the " Deleted Items" folder. Instead, messages get marked for deletion right in their original folders and then removed when you click Edit>Purge... If you want those messages to be hidden, swithc to using the " Hide Messages Marked for Deletion" view instead of the Messages view.

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