There was an error synchronizing your folder hierarchy. Error : 8004100d.

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M

MCambs

Help - yet another error code. Using Office 2010, connector v14, windows 7 32-bit, have uninstalled everything, used ccleaner and then reinstalled and yet still receive error codes. finally had enough and am asking for help.

the latest message and code is:

There was an error synchronizing your folder hierarchy. Error : 8004100d.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
This is with the new connector that is a forced update?

Once you've tried all typical troubleshooting steps and it still fails, open a support incident with Microsoft. Go tohttp://support.microsoft.com/ph/14864#tab0 and click the link under Get Help Now. If you need to enter a Product ID, enter the Product ID from Outlook, not the Connector.

 
M

MCambs

Thank you Diane - sorry for delay - I now avoid using my pc as much as possible.

MS Support were not interested unless I paid as they said that they know there is an issue with Connector but as I purchased my software via software for students then that company would have to provide the support. i did point out that i was having these problems before upgrading software etc. but they were not interested. (previously had Outlook 2003 and windows vista home premium).
 
G

Gabriel Bratton

MCambs,

As Diane mentioned, this issue may require a support case to investigate and resolve. I've checked and I do not see any existing known solutions for this specific error. Please contact me and I will see how I can help. My email is gbratton at microsoft dot com. Once we know the solution we can post back to help others running into this issue.
 
M

mel652

Gabriel:

I have this same problem. Have you posted a solution somewhere? Thanks.
 
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