Outlook - Delay in loading messages in Outlook folder

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Occasionally Outlook 2007 and 2010 when a user clicks on their inbox or any other folder the messages in the folder will not appear. Only after several send and recieves, clicking off the folder etc will the messages appear. No events are logged, all the time the status bar says "connected to exchange" and the number of messages can be anywhere from 2 - 78. This seems to happen randomly, even with outlook logging turned on nothing shows up.

The happens on multiple machines and coincides with the following events:
ID: 900 - Source: Security-SPP
ID: 1003 - Source: Security-SPP
ID: 1066 - Source: Security-SPP

After the Office Protection service stops the folder comes back.
Any clues?


What version of Exchange are you connecting to, including what Service Pack and Rollup Update version? If you switch between cached and online mode, does the behaviour change?

Harry Yuan


I would like to know What version of Exchange are you connecting to?

First, backup your Profile ( http://kb.mozillazine.org/Profile_backup )

Create a new sub-folder under Local Folders. Move all of the messages currently in your Inbox to that new subfolder.

Confirm that you have made the recommended backup of your Profile.

Close Outlook and navigate to your Profile folder. Delete both the file Inbox.msf and the file Inbox with no extension.

Restart Outlook and you should find a new, empty Inbox folder in place.

Copy any messages you MUST have in your Inbox from the sub-folder created above to the Inbox. Compact the Inbox after those messages are copied in.

The "Real Fix" entry in this article -- http://kb.mozillazine.org/Compacting_folders#Real_fix also describes this process.


Harry Yuan
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