Communicator Conversation History not saved in Outlook

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Communicator is configured to save conversation history in Outlook. Periodically, I get the message: " This conversation is being saved in the Conversation History folder in your Outlook mailbox." Nevertheless, nothing is being saved. Co-workers with the same environment are successful.

I would appreciate any suggestions on getting this to work.


Tools -> Options... Personal: 'Save my instant message conversations in the Outlook Conversation History folder' is checkedHowever, 'File -> Save as E-Mail' is greyed out (not so for co-workers)


Windows 7 Ultimate 64-bit Microsoft Office Communicator 2007 R2 Version 3.5.6907.206 Microsoft Office Professional Plus 2010 (64 bit)

Things I've done:

Applied Microsoft Office Communicator 2007 R2 Hotfix KB 2028888 Ran 'Repair' on Office Created (not copied) a new Outlook profile (much pain, still suffering; no joy)

References I've seen:

People with a similar problem

Ref: hotfix
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