Communicator Conversation History not saved in Outlook

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293mAAMiXHJWMLgjd59AtLUkGqvEsv4VDnFRaci6RDhGmvwkzo

Communicator is configured to save conversation history in Outlook. Periodically, I get the message: " This conversation is being saved in the Conversation History folder in your Outlook mailbox." Nevertheless, nothing is being saved. Co-workers with the same environment are successful.

I would appreciate any suggestions on getting this to work.

Configuration:

Tools -> Options... Personal: 'Save my instant message conversations in the Outlook Conversation History folder' is checkedHowever, 'File -> Save as E-Mail' is greyed out (not so for co-workers)

Software:

Windows 7 Ultimate 64-bit Microsoft Office Communicator 2007 R2 Version 3.5.6907.206 Microsoft Office Professional Plus 2010 (64 bit)

Things I've done:

Applied Microsoft Office Communicator 2007 R2 Hotfix KB 2028888 Ran 'Repair' on Office Created (not copied) a new Outlook profile (much pain, still suffering; no joy)

References I've seen:

People with a similar problem

Ref: http://social.technet.microsoft.com/Forums/en-US/ocsclients/thread/06e56bc5-8749-42ba-b476-7f5de1b40ff0Suggested hotfix

http://support.microsoft.com/kb/2028888
 
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