I am know recieving double email after the first fix. My case number is: # 1140252913. I rep tried to call me tonight but could not get the nubmer.

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Guruprasad Ra

What is the email account type configured in outlook (POP3, IMAP or an Exchange)?

Also check if there are duplicate email accounts configured in Outlook.

If same email account configured in multiple times there are chances for duplicate emails

Check the following link to add or remove email accounts:


If issue still persists check if you are receiving the duplicate emails also on the webmail server.
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