when I start outlook i get a message 'the connection to the microsoft echange is unavailable. outlook must be connected or online to complete thi

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A

Andyexup

I then get the microsoft exchange box open. As i don't have a mailbox on the server outlook i then get a message "cannot open default email folders. the information store could not be opened." When i click ok outlook then shuts down. I have tried uninstaling and reinstaling outlook 2007 but I get the same problem.
 
G

GordonBP



And is your email account actually an Exchange email account?

If not then create a new mail profile, add your proper email account to it and READ the setup dialog box - don't just blindly click "OK" to everything.
 
A

Andyexup

no my account is an internet account. my problem is that i cannot actually access any of the functions of outlook to change any of the settings or new mail profile.
 
G

GordonBP

New mail profile is created in Control Panel-Mail-Show Profiles, with Outlook closed.
 
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