New folders created in shared mailbox can't be accessed

  • Thread starter JTKnowles
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Hello All!

I work for a small company using Exchange 2003 and Outlook 2007 in the office. Our operations team has access to 3 shared mailboxes. Each month, a new folder is added to the inbox of each of these mailboxes to organize all activity by month.

The issue I have run into is that one of my associates cannot access one of the new folders that are created. She can access the new folders from mailbox 1 and mailbox 2, but not in mailbox 3.

The other associates have no problems accessing the new folders in mailbox 3, it is only this one associate.

I have looked for possibilities such as permissions being off, but I can't find any leads. Any suggestions here would be appreciated, thank you!
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