Outlook 2007 not sending or receiving

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I am running Outlook 2007 on Vista (64-bit) on a desktop and Vista (32-bit) on a laptop. I am having problems sending and receiving. When I first open the program, it sends and receives emails just fine. After awhile, I get a message in the lower right hand corner such as "receiving message 7 of 7" and it just hangs. I have to shut down Outlook to get it to work again. And, when I shut it down, there is a greyed out Outlook icon in my tray that has an "x" - it will not restart while the icon shows, so I have to shut down Outlook in Task Manager before I can restart it.

Any thoughts? Thanks in advance!

Ruchi Bisht

Try the steps mentioned below. Try starting Outlook in safe mode and check.

1. Hold down the ctrl key+ click on Outlook icon.

2. Try sending a test email and check.

3. If Outlook /safe works disable add-ins: http://office.microsoft.com/en-us/help/enable-or-disable-add-ins-in-office-programs-HA010034127.aspx

If the above step does not resolve the issue start the system in clean boot mode to check if any Non-Microsoft service is causing the problem and then try to send and receive mails.

Refer the link below to start the computer in clean boot.


Note: Once the troubleshooting is completed, ensure to start the system in normal mode by following Step 7 in the above article

Ruchi Bisht
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