Cannot Restart Outlook 2010

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R

rwjohnso



I have a Windows 7 64bit Ultimate Ed with Outlook 2010 Pro 32 bit installed. If i shut down Outlook 2010 I cannot restart it until I reboot my system. It sits at the "loading profile" message but will not start.
 
S

Steven Moede



You might have a 3rd party application/add-in installed that is prohibiting Outlook from closing properly. The next time you close it, open the task manager and look at the process list to see if Outlook is still displayed. If it is, then you know you have something that is stopping it from closing properly and that is why it doesn't want to restart until you logoff/logon to Windows.


"rwjohnso" wrote in message news:c0358020-077d-4255-88f8-0e3e5de1e95c@communitybridge.codeplex.com...

I have a Windows 7 64bit Ultimate Ed with Outlook 2010 Pro 32 bit installed. If i shut down Outlook 2010 I cannot restart it until I reboot my system. It sits at the "loading profile" message but will not start.
 
H

Harry Yuan



Hi,

Firstly, I suggest you start outlook in safe mode [hold ctrl key while startup].

If outlook can start in safe mode, it may be caused by some add-ins. Try to disable add-ins by instructions in this article.

http://office.microsoft.com/en-us/help/ha100341271033.aspx

Secondly, try to repair your PST file.

1.On the Start menu, click Run.

2.In the Open box, type

drive:\Program Files\Common Files\System\Mapi\LocaleID\scanpst.exe

where LocaleID is the locale identifier (LCID) for your installation of Microsoft Office. For example, the LCID for English (United States) is 1033. For a list of LCIDs, see Microsoft Office Help.

1.Click OK.

2.In the Enter the name of the file you want to scan box, type the path and file name given in the error message above.
Note You may not be able to use the Browse button to locate this file because it is located in a hidden folder.

1.To change the options for logging errors during the scan, click Options. If you choose Replace log or Append to log, the log file is saved to the same directory as the .pst file.

2.Click Start.

3.When the file scan is completed, select the Make a backup of scanned file before repairing check box.

4.Click Repair.

If the file is successfully repaired, you will see a Repair complete message.

Regards,

Harry
 
H

Harry Yuan



Hi, rwjohnso

I would like to know whether your issue is solved.

Thanks.

Regards,

Harry Yuan

 
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