MS Outook 2003/MSI problem

  • Thread starter TChamplin
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TChamplin



I have an instance where a user when using Outlook 2003 will get a flash which I have determined is an MSI notification window.

The event log has the corresponding entries:

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 10/18/2010
Time: 1:07:47 PM
User: Domain\username
Computer: SF-4303
Description:
Detection of product '{00010409-78E1-11D2-B60F-006097C998E7}', feature 'ProductNonBootFiles' failed during request for component '{7AB02DE0-B463-11D1-96C4-0080C728108A}'

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 1040
Date: 10/18/2010
Time: 1:07:47 PM
User: Domain\username
Computer: SF-4303
Description:
Beginning a Windows Installer transaction: {00010409-78E1-11D2-B60F-006097C998E7}. Client Process Id: 4840.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 1042
Date: 10/18/2010
Time: 1:07:47 PM
User: NT AUTHORITY\SYSTEM
Computer: SF-4303
Description:
Ending a Windows Installer transaction: {00010409-78E1-11D2-B60F-006097C998E7}. Client Process Id: 4840.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Running outlook in safe mode does not affect the problem. The registry has no entries for either {00010409-78E1-11D2-B60F-006097C998E7} or {7AB02DE0-B463-11D1-96C4-0080C728108A}. C:\WINDOWS\Installer also has no entries for either GUID.

Any suggestion where to go with this?

This is an issue because on some HTML messages with attachments upon attempting to forward the message Outlook crashes.
 
S

Sally Tang



Hi,

There is a KB that is similar to the issue:

http://support.microsoft.com/kb/274473/en-us

For Outlook 2003, we can also try similar steps.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

1. Click Start, and then click Run.

2. In the Open box, type Regedit and then click OK.

3. Locate and select the following key in the registry:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common

4. On the Edit menu, point to New and then click DWORD Value.

5. With New Value #1 selected (highlighted), type UserData and then press ENTER.

6. Double-click UserData, type 1 in the Data Value box, and then click OK.

7. On the Edit menu, point to New and then click DWORD Value.

8. With New Value #2 selected, type OSAShortcut and then press ENTER.

9. Double-click OSAShortcut, type 1 in the Data Value box, and then click OK.

10. On the Registry menu, click Exit.

Best Regards,

Sally Tang


 
S

Sally Tang



Hi,

I am writing to see how everything is going with this issue. Is the problem resolved? If there is anything I can do for you, please feel free to let me know.

Best Regards,

Sally Tang

 
S

Sally Tang



Hi,

As I have not heard from you for several days. I will go ahead and close this thread. If this issue is not resolved or you have any questions, please feel free to reply to us and this thread will be re-opened.

Best Regards,

Sally Tang

 
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