Outlook 2003 outgoing email now shows as "preparing to send..."

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dotmcp43

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The problem started when I tried to send an unusually large message. It was taking so long that I finally cancelled the transmission and deleted the file from the Outbox. Now I can't send or receive any e-mail. If I try to send I get a message "preparing to send..." while the e-mail sits in the Outbox. It continues "preparing to send" forever -- until I cancel the transmission in frustration. I've tried shutting everything down and starting up again, but it doesn't change anything. I'm at my wits end. Hope someone cann help me.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Are you using antivirus that scans outgoing email? This is a common cause of problems sending large files.




Try opening Outlook in Safe mode. Does it work now? (Hold Ctrl as you click on the Outlook icon to start in Safe mode.)


Have you restarted outlook or rebooted the computer since the problem began?
 
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