Cannot open Outlook 2010 window__

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R

rckharo

I have the same issue, " Cannot start Microsoft Outlook." The system has Windows 7 Professional and Office 2010. Everything had been working fine until today.

Here's what happened today:

1. Installed Corel Office X4 (working on a church project and they are using Quattro Pro X4). Quattro Pro wouldn't come up -- got " need MSXML4" message.

2. I reinstalled the MSXML4 Service Pack 2; rebooted, etc., and still no luck with Quattro Pro -- still got MSXML4 message.

3. I uninstalled the Corel Office X4 and rebooted.

4. Used Norton 360 to clean up registry; rebooted.

5. MS Office 2010 works, except for Outlook.

6. I uninstalled Office 2010, rebooted, reinstalled Office 2010, rebooted, and still get Outlook " cannot start" message.

7. I've tried both the scanpst.exe and outlook.exe /resetnavpane to no avail.
 
N

Niyamath Khan

Verify if Outlook is running in compatible mode, try the following steps:

Right click on Outlook (.exe) > Properties > Compatibility > uncheck all the boxes

To access Outlook (.exe), open the following location:

Windows 7 32bit: C:\Program Files\Microsoft Office\Office14

Windows 7 64bit: C:\Program Files(x86)\Microsoft Office\Office14
 
R

rckharo

Ben, thanks for the reply. When I try to start Outlook in Safe mode, a dialog box appears asking if I want to start in Safe mode. After replying " yes," I get the same " Cannot start Microsoft Outlook" message.
 
R

rckharo

Niyamath, all the boxes were unchecked.

Could it be a registry issue?

Thanks.
 
N

Niyamath Khan

What type of email account is configured in Outlook? E.g. POP/IMAP/Exchange

You may try to create Outlooknew profile and then configure the same email account to check if it helps.
 
R

rckharo

Niyamath and Ben, I'm not able to create a new mail profile; upon clicking theMail icon in the Control Panel, I receive a " Your system needs more memory or system resources...." I've followed the How-To Outlook linkhttp://www.howto-outlook.com/faq/outlookdoesntstart.htm and have no luck. I also have uninstalled Office 2010, rebooted, reinstalled, and rebooted -- to no avail.

Ummmmm ... the prospect of blowing away the system and reinstalling everything is truly unappealing.

Thanks for your help.
 
B

Ben M. Schorr [MVP]

What are your system specs? In particular - how much RAM do you have and how much free disk space?

 
R

rckharo

Ben, the system has 2 gb memory with 1.1 gb free; there is 215 gb of free storage.

Thanx for hanging in there on this. Have a great weekend.

Bob Kharouf
 
R

rckharo

Gentlemen, Outlook 2010 is up-and-running again. From a link on the How-to Outlook site, http://www.howto-outlook.com/faq/outlookdoesntstart.htm, I got to the below site under Disable Add-Ons. After signing on as administrator (Hold the SHIFT button and right click on the Outlook shortcut. From the menu choose " Run as administrator), Outlook started up and now I can sign on

http://www.msoutlook.info/question/87

Thanks for all your help. I'm guessing, based on the info on the sites, that the Add-Ins were the problem - one or more of the below - all found via Event Viewer.

Microsoft VBA for Outlook Microsoft Exchange Microsoft Outlook Social Connector OneNote Notes about Outlook Norton AntiSpam Outlook Microsoft Sharer Server Colleague Import

Again, thank you both for your posts.

Bob Kharouf
 
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