A "Cannot open this item" error message occurs when you try to open a message from the search result

Status
Not open for further replies.
Y

yesthatislovely

I have a user that cannot open search emails at times when doing a searc hin a shared mailbox that's added to his Outlook profile. It doesn't do it all the time, and only when doing a search in the shared mailboxes.

I have already renamed the outlook.ost, recreated his profile, removed and re-added the mailboxes, taken him off cached mode, installed two hotfixes (http://hotfixv4.microsoft.com/Microsoft Office Outlook 2007/sp3/officekb2276479fullfilex86glb/12.0000.6545.5000/free/420086_intl_i386_zip.exe and

http://hotfixv4.microsoft.com/Microsoft Office Outlook 2007/sp2/officekb959642fullfilex86glb/12.0000.6335.5000/free/367937_intl_i386_zip.exe).

I am at a loss as to why to do. I have considered uninstall & reinstall Office but I honestly don't think it will work (I don't find it fixes much to be quite honest).

Does anyone have any ideas on how to fix this?
 
Y

yesthatislovely

So just tried that and it wasn't option. Under Classic View in Control Panel, Indexing Options wasn't there. I'm assuming it's because he doesn't have the windows search index installed..
 
B

Ben M. Schorr [MVP]

In that case I'd probably install it for him. The Windows Desktop search is far better than the old style search.

 
Y

yesthatislovely

It's actually not installed on purpose. It slows down boot up and the computer in general soooo much. He'd rather keep going the way it is.
 
B

Ben M. Schorr [MVP]

Hmmm...he must have a pretty slow maching then.

Any chance the items he's trying to open from the search, the ones that fail, have been moved, archived or deleted by the primary user?

 
B

Ben M. Schorr [MVP]

> ..also, what level of permissions does he have to the shared mailboxes?

 
Y

yesthatislovely

No chance they've been moved, it will work later. And we've found the Windows Search slows down almost all the computers in the business, even brand new laptops. (You are referring to Windows Search 4.0 correct?), it really reduces start up time. He has full access to the mailboxes.
 
B

Ben M. Schorr [MVP]

What does " full access" mean? Is he set as " Owner" ? " Publishing Editor" Something else?

You guys either have some really slow machines or they're not configured properly. We have WDS installed on probably thousands of machines and few of them experience any noticeable performance issues. I even run it on my Atom-powered netbook and it runs fine. What version of Exchange server are you using? Is the user local to the Exchange server (same LAN) or connecting in via WAN/remote?

 
Status
Not open for further replies.
Thread starter Similar threads Forum Replies Date
M Cannot display the folder. Outlook cannot open this item. The item may be damaged. __ Using Outlook 1
G Outlook 2010: Cannot Open Item Error; and Operation Failed Error when replying!! Using Outlook 2
F Oulook 2010 (on exchange 2010): "Cannot open this item" after search in online archive on indexed ma Using Outlook 2
M Outlook 2010 - Scheduling Assistant issue, "Cannot open this item" Using Outlook 1
R Cannot open this item. The message you specified cannot be found' Using Outlook 2
D Cannot open this item. You changed one of the recurrences of this item and this instance no longer e Using Outlook 1
M cannot open owa calendar item with accepted meeting invitation Using Outlook 0
A BCM 2010. Cannot open this item. Error loading form. Some of neede BCM (Business Contact Manager) 3
T Cannot open this item becasue another workstation has modified it. Using Outlook 4
A Cannot open item searched on additional mailbox Using Outlook 12
L Cannot open PST file for first session each day Using Outlook 6
S Outlook 2010 Cannot Open Attachments Using Outlook 14
O Cannot open or save calendar items Using Outlook 0
V Cannot start Outlook. Cannot open the Outlook window. Using Outlook 8
M Cannot start MS Office Outlook Cannot open the Outlook window Using Outlook 2
F Cannot open extracted .msg files from outlook Outlook VBA and Custom Forms 1
R Cannot open certain emails Using Outlook 3
P I am getting an error msg = cannot open file access denied Using Outlook 3
P Cannot open Options Menu Outlook 2007 and Cannot create a new profile Using Outlook 0
M Cannot open CALENDAR in outlook 2003 Using Outlook 2
A Cannot edit or open existing contact nor add new ones. BCM (Business Contact Manager) 1
S Cannot open any attachment from OWA Exchange Server Administration 2
B Outlook cannot open/mail applet not enough resources Using Outlook 5
D Cannot open Outlook 2011 Account Settings Using Outlook 2
E cannot start Microsoft Office Outlook. Cannot open the Outlook Window. Using Outlook 1
M Outlook 2007 "cannot open your default email folders.microsoft exchange is not available" on XP is n Using Outlook 1
N Re: outlook cannot open my default data file Using Outlook 1
P Error message of "Cannot open your default email-folders Errors have been detected in the File U:\Ou Using Outlook 2
R Outlook 2007 cannot open files to start program Using Outlook 1
H Exchange 2010 cannot open exchange management console Exchange Server Administration 5
P All of a sudden I cannot open the INBOX file. It asks me to close any application and restart. Done that several times. Nothing Using Outlook 1
J I Cannot open links on received e-mails, But I can open attachments Using Outlook 1
S Office 2007 - Cannot open .pst (you don't have appropriate permission to perform this operation) Using Outlook 1
R Cannot Start Microsoft Outlook. Cannot Open the outlook window. Using Outlook 11
I I cannot open Microsoft Word attachments - Message: Works cannot open... Using Outlook 1
D Cannot open your default e-mail folders. The server is not available. Contact your adminstrator if t Using Outlook 3
D Outlook 2003 cannot open Word docs after Windows 7 upgrade from Vista. Using Outlook 2
L Cannot open Outlook 2010 Student, operating system Windows XP Using Outlook 6
A Cannot open Outlook window Using Outlook 1
T Cannot open hyperlinks inside e-mails... (outlook 2010) Using Outlook 3
M "Cannot start microsoft outlook. cannot open the outlook window. The set of folders cannot be opened Using Outlook 1
P cannot open default email folders errors in c:\users\officemax\appdata\local\microsoft\outlook\outlook.pst Using Outlook 1
M Cannot open Outlook 2007 receive several different error messages such as Outlook has not been insta Using Outlook 1
R 0x80004005 Cannot open file Microsoft Office 14 Alerts Using Outlook 3
E cannot open emails with attachments Using Outlook 1
L Cannot open link in email Using Outlook 1
B "Cannot open your default e-mail folders. Outlook cannot start because a data file to send and recei Using Outlook 1
J Cannot open your default e-mail folder. The file "C\Users\Jim\AppData\Local\Microsoft\Outlook\Outlo Using Outlook 2
R Get an error message "Cannot start Microsoft Office Outlook. Unable Unable to open the Outlook win Using Outlook 5
S Cannot reply, reply all or forward an open mail in Outlook 2007 Using Outlook 1
Similar threads


















































Top