outlook 2010 compatability with Blackberry AT&T contacts.

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raisinnicholas



I paid extra,to get Office 2010 with Outlook. Why, I wanted 2010/ becuase I bought a new computer with window 7. I paid extra for outlook becuase Ihave a blackberry, have a business, and want to make sure my phone contacts are backed up on my computer. to date, it will not sync. MICROSOFT BLAMES BLACKBERRY AND AT&T, BLACKBERRY AT&T BLAMES MICROSOFT... I paid extra, and I am trapped in the middle of two giants. I feel like I was screwed.
 

Karl Timmermans

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3


Highly doubt that anyone from Microsoft would have "blamed" another party regarding any "sync" related issue. What was "very likely and very legitimately" said was that "sync issue" are the responsibility of the vendor providing the "sync software". Outlook plays absolutely no role in the sync process which is under the complete control of the sync program. This is not only something that Microsoft would tell you but search for any similar issue on this forum and it is echoed by virtually everyone who responds

If someone from AT&T said that this is a Microsoft Outlook issue - then AT&T needs to pay some attention to the qualifications of their support staff.

Since no information was provided regarding your configuration other than Outlook 2010 and BlackBerry (i.e. is Outlook 32 or 64 bit, name and version of the sync software etc) - the following may help in starting to answer/resolve (or explain) the problem:

Synchronization with the AT&T Address Book in BlackBerry 6
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB24084&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB24084
(*** something that may be of particular interest at the bottom of the above page is the following:
Note:
At this time, AT&T customers who had already activated their AT&T Address Book are no longer able to synchronize to and from the Microsoft® Outlook® email program.
This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.

System Requirements - BlackBerry Desktop Software v6.0
http://na.blackberry.com/eng/services/desktop/system_requirements.jsp
(*** note that 64 bit Outlook is not supported)

You may also find the product offerings from the folks at CompanionLink to be of interest:

Blackberry Sync Software
http://www.companionlink.com/blackberry/
(*** you may wish to ask them if their product has the same issue regarding the AT&T addressbook)

"
 
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