Exporting Contacts Error

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Robert AZ



In trying to export contacts to Gmail accounts they end up in Gmail with "SMTP" added to every email address making them unsendable. When I look in Outlook contacts there is no visable error but there is SMTP added into the same email field on the Excel CSV file used to export. Any ideas on how to solve this?

Thx,

Robert
 

Karl Timmermans

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
That would occur if you selected the <Root> email field (i.e. E-mail) instead of the component Email Address field (E-mail Address) which is exposed when clicking on the plus sign to expand the <E-mail> field
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R

Robert AZ

Thanks Karl. I am a bit confused. So the component is the one that should be imported? Should the other field be cleared?
 

Karl Timmermans

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
Yes - only the component field is required in terms of email address information (E-mail Address will export the actual SMTP addy by itself i.e. somebody @ somewhere.com). No reason to include the <root> field for what you need since this field includes all three components of the overall address info (Address, Type, Display Name). Even if you needed all three fields for some reason (which is generally a very, very rare requirement for the population at large), you would still need to include each field separately to get any kind of useful information for importing purposes somewhere else.
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