missing address book in office 2010 after upgrading from office 2000

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jbrookes2713

If I click on " to" when sending a message, I get the outlook address book with only recently added contacts since I installed office 2010. But, if I type the part of the name of who I want to send to in the box, I get a pop up with the name and email address from my original address book. How do I get the old address book to show up when I click on " to" ?
 
R

Russ Valentine

Since Outlook does not support upgrade installations (especially when skipping 4 versions) you will need to provide far more information on how you migrated your Outlook 2000 data to Outlook 2010. You did not do so correctly, but it is hard to unravel this knot without knowing what you did.

The first thing you must do is to create a new Outlook profile after any attempted upgrade.http://support.microsoft.com/kb/829918&Product=out2003

In addition, in your case, you'll need to decide how you intend to update your Outlook data file to the new format. If you've ignored this necessity, examine your options here:http://www.slipstick.com/outlook/convert-ansi-pst-to-unicode-pst/

Russ Valentine
 
J

jbrookes2713

Thanks for the quick response. I am not sure if update is the correct action that I did. I did an install of Office 2010 pro and then selected my old pst file. My problem started when I got a message my pst file was full and to convert to a Unicode PST format. The conversion did not work as I tried to to follow Method 3 and I could not create the new file properly. This time I followed what you suggested and am now able to see my mail and address book. I may have created more profiles than needed and am now in the process of trying to delete them so my Outlook will open without having to choose at startup and display the profile I am really using.

Thanks again for your help.
 
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