Receiving undeliverables for employees that are no longer in the GAL using Outlook 2010 after migrating from Outlook 2003

Not open for further replies.

Beth Hill

We recently migrated from Office 2003 to 2010 and since the migration some people have complained that they are receiving undeliverable email responses from employees that are no longer working at our organization. They are not one in active directory or in exchange. I know this is a profile issue but the problem didn't start until we went to 2010. I would rather not have to delete the users Outlook profile but I don't know if there is a way to edit the Outlook profile and why would this show up now.

Thank you, Beth

Brian Tillman

No one can get a non-delivery report from an address unless he or she sent a message to that address or, in the case of Exchange, someone has the missing person still specified as a delegate.

Beth Hill

Hi, Thank you for the quick response but this person was not set up as a delegate and this was not happening with Outlook 2003 but this user did re-appear when we migrated to Outlook 2010. I believe that it has to do with the Outlook profile. We have had a couple of things happen since we migrated that are profile related such as maiden names now showing in the mailbox name in Outlook even though active directory has no mention of it anywhere. In this case I deleted the Outlook profile and when the new profile was created we no longer saw the maiden name. Is there a way to edit the profile?

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange

Try this:

Open MFCMAPI.exe and logon to the store with the user"s account. You can do this from the user"s machine – nothing gets installed.
Go to Session, Logon and Display Store Table.

Right click on the mailbox and select Open Store from the context menu.
Expand Root Container, Top of Information Store then right click on Inbox and select Display Rules Table
Select the rule identified as Schedule+ EMS Interface.
Right click on the rule and select to delete.

See if it works better now- if not, you need to delete the delegate from the AD (using an ad editor)
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
S Outlook not receiving mail Using Outlook 1
B Outlook 2003 email sending & receiving suddenly stopped working Using Outlook 3
W Receiving mail for account that has been deleted Using Outlook 2
F not receiving emails until i re-login Using Outlook 2
M McAllister Outlook stops Sending/Receiving/Synching after disconnecting remote desktop session Using Outlook 2
S Receiving duplicate messages from RSS feeds Using Outlook 3
T Outlook 2016 is not receiving emails until I restart it Using Outlook 1
W Receiving messages in offline mode Outlook VBA and Custom Forms 1
D Multiple Accounts Issue Receiving Emails in 2016 Using Outlook 0
L Receiving work/Exchange email to my personal email Using Outlook 2
P Receiving a Meeting Declined notice for a recurring meeting Using Outlook 0
I Not receiving video files sent by iPad Using Outlook 1
P Outlook 2007 not sending/receiving until restart (send/receive stuck at __%) Using Outlook 27
R Receiving email Using Outlook 8
S Outlook 2007 IMAP "Inbox" not receiving new emails. Using Outlook 2
G Annoying page of code when receiving Using Outlook 14
T Default inbox not automatically sending/receiving Using Outlook 1
J Sending and receiving emails in Outlook Using Outlook 1
A After receiving the same email 3 times, Outlook starts sending it to junk Using Outlook 1
J My Outlook program has stopped receiving. I can still send Using Outlook 1
J Duplicate email when receiving email sent To: me and CC to a group I belong to Using Outlook 16
W Outlook 2013 - 2nd acct stopped receiving email after Win 8.1 upgrade Using Outlook 3
F Script needed for replying to email address in body of receiving email Using Outlook 46
A receiving emails Using Outlook 1
L Outlook 2007 not automatically receiving emails into the inbox Using Outlook 3
A Receiving' reported error (0x80040900) Using Outlook 1
A outlook error Receiving reported error (0x80040900) please help Using Outlook 4
S Receiving/accepting meeting invitation into new calendar (outlook connector) Using accounts in Outlook 0
D Emails stuck in Outbox, not receiving emails, Outlook 2010 auto send/receive Using Outlook 4
M Receipients are receiving a blank email when I send a form Using Outlook 1
dolke Strange Outlook behavior when receiving emails. More info in the content... Using Outlook 7
I Outlook 2003 - 2 Users Receiving messages that are garbled Using Outlook 25
D not receiving email Using Outlook 3
S outlook has stopped receiving my emails Using Outlook 1
B Not receiving some emails Using Outlook 2
D Email Receiving problems Using Outlook 1
G Not receiving email when sent as part of a group Using Outlook 5
S Shared Calendar Need To Stop Receiving Other Peoples Reminders Using Outlook 3
C Cant see detailed progress of sending and receiving Using Outlook 1
D outlook getting stuck receiving Using Outlook 1
C Help – Outlook 2010 is not receiving G-mail (IMAP) E-mail. Using Outlook 1
M receiving error message, Using Outlook 1
S Outlook 2007. Receiving mail - no detail Using Outlook 5
B my outlook has stopped receiving and sending e mails to and from my aol e mail Using Outlook 3
T Receiving errors (0x8DE00006) and (0x80040126) for hotmail and webhost respectively When opening or Using Outlook 2
J Outlook 2007 has stopped receiving and sending emails Using Outlook 2
S Error Message 0x80041054 on Receiving emails from Comacast Using Outlook 2
B Task 'Becky-Receiving' reported error (0x800CCC18): 'Your r-mail server rejected your login with Sec Using Outlook 2
H stopped receiving emails Using Outlook 2
T My Outlook 2007 suddenly stopped receiving or sending emails. Using Outlook 1

Similar threads