Cannot Open Outlook 2010

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J

Jacat61



After a week of not being able to install a windows update, Sony recommended I reformat. I made sure to run and save not one, but two backups. I reinstalled my programs including Outlook 2010. A day later when trying to open Outlook I get a message "Cannot Open Outlook." After I could not figure it out, I finally unstilled the program and reinstalled it. Same error message. I've tried calling Microsoft as it is very important that I be able to access my saved emails. After being disconnected numerous times and on hold several times, still no suggestions or help. Can anyone here help me please? If I need to, I will reformat my computer and start over - but I want to avoid whatever caused this so it doesn't happen again.
 
J

Jack MVP



Hi

May be the Outlook 2010 forum can provide you with better results.

When you read this you are alerady in the Outlook forum.

Good luck.

Jack-MVP Windows Networking. WWW.EZLAN.NET
 
J

Jacat61

Mike, I don't understand. I went to Microsoft Office >Microsoft Office Forums> Microsoft Office Outlook Forums

and then chose Setting up Accounts, Mail files, and Views to post in because it seemed to be the closest to the problem I'm having.

Is there somewhere else I should try that I might have better luck geting help?

Janet
 
N

Niyamath Khan



Refer to the steps given in the link below for help on this issue:

http://support.microsoft.com/kb/252304

If above steps does not resolve the issue then try to open Outlook in safe mode to check if it helps.

Hold the Ctrl + Windows key, type "Outlook /safe" without quotes and hit on Enter.

Note: There is space between Outlook and /
 
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