When adding a new Outlook 2010 profile, I get the error code 0x80040605 and cannot add an email acco

Not open for further replies.


I have a clean install of Windows7 Ultimate x64. I have installed Office 2010 Pro 32-bit.

I have also moved my appdata folder (due to the use of an SSD as my primary OS partition) prior to finalizing the install via the post here: http://social.answers.microsoft.com/Forums/en-US/w7files/thread/565f16a5-e5ed-43c9-8422-4f56aebb296e

When I tried adding a profile in Outlook using the steps here http://support.microsoft.com/kb/829918 I get the error: " An unknown error occured, error code: 0x80040605" .

Clicking OK to clear the error and then closing and reopening the mail control panel shows that the profile was created, but...when trying to add an email account to that profile *nothing* happens. It appears that the profile wasn't properly created. Clicking on data file for that profile shows the same behaviour...nothing happens.


Niyamath Khan

Try to delete the profile keys from the registry and then create new profile and verify the status.

Note: Take a backup of all your Outlook data before you delete the profile keys from registry.

Follow the steps below:

1. After taking the backup of Outlook data, close all the windows and click on start>run

2. Copy and paste the below line and click ok

3. Regedit

4. Go to the location - HKEY_CURRENT_USER/Software/Microsoft/Windows NT/Current Version/Windows Messaging Subsystem/Profiles

5. Right click on Profiles and click export and export the registry key to any known location

6. Expand profiles folder and delete all the sub-folders

7. Close registry window.

8. Restart the computer

9. Create new profile, configure email account and verify the status.

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the link below:



Hi Niyamath,

I tried that and no change. Still have the same issue.

Any other ideas?

Niyamath Khan

Try the following steps:

Right click on Outlook (.exe) > Properties > Compatibility > uncheck all the boxes

To access Outlook (.exe), open the following location:

Windows 7 32bit: C:\Program Files\Microsoft Office\Office14

Windows 7 64bit: C:\Program Files(x86)\Microsoft Office\Office14
Not open for further replies.
Thread starter Similar threads Forum Replies Date
E Unable to open Outlook 2010 after adding new email account Using Outlook 4
A Adding a 2010 sharepoint contact list to outlook 2010 address book Using Outlook 1
M Adding fields to Task in Outlook Home and Business 2010 Outlook VBA and Custom Forms 7
T Adding text to forwarding rules in Outlook 2010 Using Outlook 1
T Adding tex to forwarding rules in Outlook 2010 Exchange Server Administration 1
G Adding 3rd-Party Add-In to Home Ribbon in Outlook 2010 Using Outlook 1
A Adding Work Calendar to my iPhone 4S from Outlook 2010 and vice a versa. Using Outlook 5
M Adding [From] Email Address to Outlook 2010 Using Outlook 1
B Outlook 2007 New email notification works intermittently after adding Exchange 2010 Servers Exchange Server Administration 1
G Outlook 2010 on Windows 7 slow adding attachments Using Outlook 2
J Outlook 2010 - Public Folders difficult to access after adding multiple additional mailboxes into th Using Outlook 4
D Outlook 2010 crash - while adding documents to meeting invites ( faulting module name mso.dll ) Using Outlook 2
T Outlook 2010 - adding additional mailboxes to second exchange account Using Outlook 4
A adding names to address book in Outlook 2010 Using Outlook 1
C Problems adding business contact to business project in Business Contact Manager for Outlook 2010 Using Outlook 1
M Exchange 2010 SP1 adding retention policy via outlook 2010 Exchange Server Administration 7
S Adding Reminders to Flagged emails in Outlook 2010 Using Outlook 7
D Adding Enterprise Exchange Email Account to Outlook Prevents Sending via Outlook.com Account Using Outlook.com accounts in Outlook 10
S Adding new Exchange (2016) rule very slow down Microsoft Outlook Exchange Server Administration 0
Z Outlook Custom Form: Adding Dropdown(Project Code) at the end of subject Outlook VBA and Custom Forms 0
A VB to "reply all" email items stored in a folder of outlook with adding a new message Outlook VBA and Custom Forms 0
P MS OUTLOOK 2013 - Adding Sender on the CC line Using Outlook 5
I Collecting mail address from GAB and adding to Outlook Task Using Outlook 2
A Outlook 2016 - adding outlook.com account creates a new/strange address Using Outlook.com accounts in Outlook 18
J Issues with adding iCloud to Outlook Using Outlook 1
G Adding a contact to Outlook with a custom form using Access VBA Outlook VBA and Custom Forms 1
T Outlook 2007 adding categories Using Outlook 15
N Adding Appointment Item in Outlook to Shared Calendar Folder Outlook VBA and Custom Forms 7
Diane Poremsky Adding Emojis to Outlook's AutoCorrect New Slipstick.com Articles 0
Ascar_CT Adding contacts on Android phone and then syncing them to Outlook Using Outlook.com accounts in Outlook 4
Lucylou Outlook 2013 Adding Outlook.com breaks profile, "Outlook not working" messag Using Outlook.com accounts in Outlook 1
stephenjones Adding a business account to Outlook Using Outlook 1
J Adding original email text to outlook message template Outlook VBA and Custom Forms 2
S Outlook 2013. Adding office 365 email account causes 'The operation failed' Using Outlook 2
R adding anniversary dates in outlook Using Outlook 2
J Outlook Invites automatically adding 'Required Attendees' Using Outlook 1
B Trouble Adding @Outlook.com Email Accounts Using Outlook 3
P Adding a g-Mail account to view in Outlook Using Outlook 2
V Sync outlook with iphone after adding exchange mail account Using Outlook 2
P Batch adding text to email subject lines in Outlook Using Outlook 24
B Adding a client Outlook to Exchange Using Outlook 2
T After adding another mailbox to mailboxes in outlook 2007. Outlook 2007 no longer accepts new mail into any inboxes Using Outlook 3
A Outlook 2007 - Adding an attachment, browsing is slow Using Outlook 1
P Adding social networks to my Outlook 2007 Using Outlook 2
W When adding a new contact, outlook shuts down and restarts. Using Outlook 1
M Adding new email account in Outlook 2007 Using Outlook 1
P Problems with adding delegates from outlook Exchange Server Administration 2
T Outlook 2007 - E-Mail hangs in Outbox after adding a certain number of contacts. Using Outlook 3
R Adding shortcut to Outlook 2007 calendar event in Windows 7 Using Outlook 2
Similar threads