When adding a new Outlook 2010 profile, I get the error code 0x80040605 and cannot add an email acco

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D

dP21

I have a clean install of Windows7 Ultimate x64. I have installed Office 2010 Pro 32-bit.

I have also moved my appdata folder (due to the use of an SSD as my primary OS partition) prior to finalizing the install via the post here: http://social.answers.microsoft.com/Forums/en-US/w7files/thread/565f16a5-e5ed-43c9-8422-4f56aebb296e

When I tried adding a profile in Outlook using the steps here http://support.microsoft.com/kb/829918 I get the error: " An unknown error occured, error code: 0x80040605" .

Clicking OK to clear the error and then closing and reopening the mail control panel shows that the profile was created, but...when trying to add an email account to that profile *nothing* happens. It appears that the profile wasn't properly created. Clicking on data file for that profile shows the same behaviour...nothing happens.

Help!
 
N

Niyamath Khan

Try to delete the profile keys from the registry and then create new profile and verify the status.

Note: Take a backup of all your Outlook data before you delete the profile keys from registry.

Follow the steps below:

1. After taking the backup of Outlook data, close all the windows and click on start>run

2. Copy and paste the below line and click ok

3. Regedit

4. Go to the location - HKEY_CURRENT_USER/Software/Microsoft/Windows NT/Current Version/Windows Messaging Subsystem/Profiles

5. Right click on Profiles and click export and export the registry key to any known location

6. Expand profiles folder and delete all the sub-folders

7. Close registry window.

8. Restart the computer

9. Create new profile, configure email account and verify the status.

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the link below:

http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
 
D

dP21

Hi Niyamath,

I tried that and no change. Still have the same issue.

Any other ideas?
 
N

Niyamath Khan

Try the following steps:

Right click on Outlook (.exe) > Properties > Compatibility > uncheck all the boxes

To access Outlook (.exe), open the following location:

Windows 7 32bit: C:\Program Files\Microsoft Office\Office14

Windows 7 64bit: C:\Program Files(x86)\Microsoft Office\Office14
 
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