I work for a company that sells a large number of products using Amazon MarketPlace.
All buyer emails are sent to one address (enquiries[at]...). Many of these emails have the same subject (Faulty item, for example) but are from different people.
We wanted to upgrade to Outlook 2010 and use the new conversation feature but this works on the premise that a conversation is based on the email subject. Whereas we would class a conversation as anything sent to the buyers email address.
So what we need is to sort the emails by 'received' (because the oldest emails must be done first) but also show any emails received and sent previously - an email history for each buyer.
Ideally, we would like to do this through the conversation feature, as that also shows the sent items.
I would like to know if this this possible?
Thanks for your time.